ShayG26

Thank you all for your help! It would have been so simple for A2S and/or JetBlue to just state that the original flight was canceled altogether instead of referring me back and forth. It happens, I understand. I've only ever booked airline tickets directly through Southwest or JetBlue and never had a flight change so it didn't dawn on me that was the reason. Oh well. It is what it is and i'm sure we will have a blast.

Thanks again everyone!

P.S. PARAGRAPHS! Got it 😂😂:'):')

Hello all, My husband and I are going on our Honeymoon/my birthday cruise next Sunday ( Oasis of the Sea ). It will be our second cruise overall. I decided to book our flights through the Air2Sea program w RC. I did this only because our flight home is at 2:45pm MCO and I wanted to insure we got off the ship in time. I booked a flight to leave out of PVD Jet Blue on Fri 7/20 at 6:45 am. We are spending Fri and Sat in Disney with my Aunt (my favorite place in the world). On June 25th I figured I would pull up my flight info on Jet Blue's website to get things in order, etc. To my surprise we had been changed from our 6:45 am flight to 6:30 pm w/a layover and an arrival time in MCO at 10:30pm. I was shocked and pissed! We have already purchased Disney Hopper passes for that day and arraigned for transportation in the morning from the airport, etc. I called Jet Blue and was advised the flight I booked on Mar 6th was actually changed twice by Air2Sea, once on May 6th and again on June 20th. I was never notified. JetBlue told me would have to contact RC as it was booked by a third party and they made the changes. Over the course of 3 weeks, I went back and forth w Air2Sea and was changed to a 5:45am flight out of Boston. This flight was actually cheaper than the original out of Providence. While I am happy that we were able to get an a.m. flight so I did not waste all that $$$ on Disney Tickets for that day, we now have to pay for transportation to Boston at 3:00am. We can't stay overnight the night before as the cheapest hotel is $280. An Uber/Lyft will be $100 but not guaranteed. Our best bet is to hire a car service to pick us up for $160. Mind you we live 10 mins from PVD airport and easily could have had a friend or relative drop us off at 5:25am for our original flight as planned. We cannot ask to be dropped off in Boston at 3:00am! Looong story short, I have called Air2Sea twice now simply asking for an onboard credit- in any amount, for all of the frustration and inconvenience they have caused us. We did not change our flights-They did. I even explained the flight they switched us too was cheaper- according to THEM - and they will not even give us an onboard credit for the difference. I explained this is our Honeymoon and my birthday. I have explained that JetBlue absolutely insist's that Air2Sea changed the flight twice without our knowledge and Air2Sea is blaming JetBlue. I AM SOOOOO disgusted at the poor customer service and lack of accountability with this department that it has completely tainted my Honeymoon experience and I am so disappointed. Even a $100 on board credit would say- Hey, we give damn. Have a nice honeymoon/birthday. I am wondering if anyone else had a similar experience and if anyone has any tips? Or did I set the "customer service/customer appreciation bar" too high for Royal Caribbean to meet? Thank You for your input.