flashinglights

Thank you for all your replies. I was hoping that someone who had been on this particular cruise could tell me if TUI actually offered this excursion. We have sent many emails and had many conversations with them about it but they will not tell us. There was a problem because the excursion they were offering was 10 hours long but this was not possible because the ship is not even docked for this amount of time. They made a serious error. They will not confirm that the excursion is definitely taking place or give us the itinerary. We are already disappointed and haven't even paid the balance of the cruise yet. We do not want to go if it means there is no excursion to Florence and Pisa. If anyone out there can help we would really appreciate it. Most excursions leave at 8am. The ship doesn't even dock until 9am. Marella have changed the actual times and one country for next year to accommodate this excursion and is 10 hours again. We are very suspicious that they will take our money and then tell us the excursion is not available. They have already told us we can get a refund if it doesn't go ahead. The point is we do not want to go at all if it doesn't go ahead. Please help us. Thanks.

Thank you very much for your response and information. We particularly booked this cruise to go to Florence and Pisa to avoid booking a separate holiday. We wanted a flavour of both. It is the timescale that worries us. ie getting back to the ship in time.

Please, can anyone tell me if the Western Med cruise that docks at Livorno port went on the excursion to Pisa and Florence with Marella/Tui? If so, can you let me know if you had enough time at both places? Tui will not give us the itinery for this excursion. We have already booked this cruise for October and due to pay the balance of the low deposit and final balance. The ship is not in dock long enough for the 10 hour excursion they were advertising. We only found out once we tried to book this excursion privately. The excursions set off at 8am and the ship docks at 9am - too late!

Thanks in advance.