dalords1

Nationwide is good to me.

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Given the quality of telephone customer service we often encounter it wouldn't surprise me if the person you spoke to doesn't even know that their company will be providing scooters at this port simply because the first cruise out of there is almost 8 months away.

 

I would get back on the phone with Carnival, tell them what you were told by Scootaround and see if someone at Carnival can light a fire under the people at Scootaround.

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Yep, they only have Scootaround listed as the preferred provider:(

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Ok, I need your help. I have a cruise booked and ONLY opted this port because my mom is disabled and I was informed that I could get a scooter rental for that port. Well after speaking with ScootAround, SpecialNeedsAtSea and EasyMedOnline I've been told... NO we do not service Port Norfolk VA. Anyone know any other local third party scooter rental places that will deliver to the port? She only uses a cane day to day but she will need a scooter for this vacation.

Well Hello Everyone. I just created an account because like you my booking on the Triumph disappeared (Norfolk). While on hold waiting for the representative to come back on the line I googled Carnival Triumph and this thread came up. The information that i received was: your booking isn't cancelled although your ship may change but we are locked out of the system. They could locate my booking but the ship was unassigned. They were told that there was a system malfunction and the Triumph was 1 of the ships that were effected and even they cannot or access all of the bookings. Carnival is supposed to make announcement on Monday, I guess we'll know if we are cruising on The Triumph, The Greyhound or not cruising at all. We have 9 cabins booked, this is not the stress i need lol.