juliekatealuren

5 hours ago, Jimbo said:

Looks like 10323 was a Category 2I but all those on Wonder are unavailable so they assigned  you a 1I. They may have all been assigned to passengers leaving from Barcelona and the time they got to your sailing they were all gone since you are leaving from Rome.

 

Best you can do now is move to a different 1I that I mentioned above, they should let you do that without an issue.

I am quite new to cruising - what is the difference between a 1l and a 2l?  I really don't want to be on Deck 8 at all and asked if I could be moved to deck 9 or 11 and was told they were not available.

Date of sailing: 01.09.22

Allure cabin: 10323 2l

Wonder cabin: 8697 2l

not informed of change - checked booking

Not happy at all - our cabin on Wonder is 2 cabins from the music hall!

I just spent 30 minutes on the phone to a customer service advisor who was very unhelpful.  Basically told me that the category is the same for the new cabin and that cabin 10323 is a higher category on the Wonder.  This is not true from what I have since seen on deck plans.  He kept telling me I can have a refund but I just want the same cabin i took the time to choose on the Allure.  
 

 I asked if I could escalate my complaint and he said his manager was no longer taking “calls relating to these issues” and that I could contact the customer services department by email but they would tell me the same!
 

Email sent and awaiting reply.

julie

Hi

Could you let me know how you found this cabin in respect of the noise as we have just booked the same one for a cruise next year?

Thank you

Julie :)