Jed69

Thank you to everyone for your comments and advise.

I booked the cruise over phone directly with Royal Carribean including a disabled room. At no time did they tell me about the tender ports or the issues for a Manual wheelchair user. My problem with their offer is that it is a discount off a future cruise and given my last experience I don’t anticipate booking with them again.

Myself and my family decided to go on a cruise this year with RC As we had been on a cruise 4 years ago and had a great experience. We had previously sailed on independence of the seas and found this ship to be excellent for an independent manual wheelchair user. This time we went on vision of the seas and from the start it was a nightmare.

On the first day I was informed there were three ports that I would be unable to get off at, despite informing RC at time of booking I was never made aware of this.

The accessible toilets were not very accessible for someone in a manual wheelchair as the doors would swing closed as you were trying to enter over the raised entrance. This meant that I was unable to go to the toilet without the help of a family member. I found this totally unacceptable as I am a very independent person but now needed someone with me at all times.

To get into my cabin there was a rising floor with carpet and a raised metal plate which was extremely difficult for me to get up without my chair tipping back, this meant I again needed someone to assist me.

All of this caused a great deal of distress to myself, my wife and my two teenage children.

I made the staff onboard aware of all the issues and they offered me a visit to see the captain and a free meal in one of the restaurants which we declined. The staff were apologetic but couldn’t offer a solution to these issues.

On returning I contacted RC and was finally offered £600 off a future cruise.

I feel this is completely insufficient and doesn’t take into account the impact these difficulties had on my family.

Due to the deteriorating of my illness this was our last family holiday and it was totally ruined because of all this.

Do I just accept this as adequate compensation or has anyone any advice

Thanks in advance