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Her passport was fine. When she was denied boarding they told her to wait (5 hrs) and someone would come tell her why. They said they looked for her but she left. She didn't. An employee saw her sitting there and the ship was sailing and by coincidence lived near her and she drove her home. She was devastated. So were her reunion friends. She has been travelling with the same passport for years, including on many cruise lines and has never had a problem. She called Border Patrol and spoke to a customs officer and they said they have nothing to do with boarding on the cruise lines but did say and has written her that there was no reason to deny her.

I have seen her documentation, her passport is clean. I just want to get her an email address or phone number so she can see what her options are

thanks

My friend was denied boarding on a Royal Carribean ship. Her 9 friends (reunion) boarded. She was left behind without a proper explanation - to do with her passport. She called RC and tried to find out why this happen. They told her several lies and she now has proof that they lied about their reasoning.

Can anyone direct me to an ombudsman or an organization that would help us get a fair resolution.

Thanks

Linda