11/3 repositioning cruise on Bliss............original itinerary had a stop planned for Puerto Vallarta, but about a month ago they changed it to Cabo San Lucas due to a “berthing conflict.” Not a big deal, both nice modern cities. Today, one month before we sail and long after final payment,we were notified via email that due to another berthing conflict Cabo San Lucas has been cancelled and now we are headed to Ensenada Mexico. The ship has not grown, there has been no storm damage to reduce the number of available docks..........how could this happen and how can they get away with it ? Did the cruise sneak up on them ?Could it be that this port is less expensive at which to dock and this is why they have made the changes ? We can not come up with any other explanation, can you ?
They have offered us $100 on board credit which only added salt to the already open wound ! NCL used to care about their customers, especially repeat customers. That too has changed !
Bait and Switch on itinerary for upcoming cruise
in Norwegian Cruise Line
Posted
11/3 repositioning cruise on Bliss............original itinerary had a stop planned for Puerto Vallarta, but about a month ago they changed it to Cabo San Lucas due to a “berthing conflict.” Not a big deal, both nice modern cities. Today, one month before we sail and long after final payment,we were notified via email that due to another berthing conflict Cabo San Lucas has been cancelled and now we are headed to Ensenada Mexico. The ship has not grown, there has been no storm damage to reduce the number of available docks..........how could this happen and how can they get away with it ? Did the cruise sneak up on them ?Could it be that this port is less expensive at which to dock and this is why they have made the changes ? We can not come up with any other explanation, can you ?
They have offered us $100 on board credit which only added salt to the already open wound ! NCL used to care about their customers, especially repeat customers. That too has changed !