DAZNICH

22 hours ago, gingertom6285 said:

Hi all,hope this finds you in the best of health, my wife and i are still waiting patiently for our compo...do's anyone have any up to date news please.

Hi Gingertom6285.  Received mine about a month ago.  I have no 'up to date info', but if I were you I'd be contacting whoever sold you the cruise and asking questions.  Surely it should not take this much time to process the refund.  Good luck.

On 1/7/2019 at 10:53 AM, DAZNICH said:

 

Thanks to all those who responded to my earlier post regarding the Marella refund.  

 

As Franki705 says, 'TUI are notoriously slow at these things' but I am reassured to hear that some passengers have received or are about to receive their refund, as promised by Marella. 

To those who are still waiting, myself included, I guess we'll just have to sit back and wait.  In the meantime I'm on the hunt for a suitable cruise to 'reinvest' my refund.

 

Just letting you know that I received my refund this evening, directly into my bank. 

My faith in Marella has been restored.

1 hour ago, lexdisic said:

 

I have looked at my letter I received on board and it stated that refunds will be paid within 28 working days from 5th December. Due to the Christmas break, that means we will receive ours by 23rd of January. I can only assume that due to the scale of this, there will probably be some 4000 claims, so someone has to be at the back of the queue. Giving you a 7-14 day window was probably a bit optimistic considering ours was a 28 day window and the number of claims involved.

TUI are notoriously slow at these things but I'm not particularly worried that I may not get it - I'm sure I will.  I had a 14 day all inclusive cruise in an OV cabin for £500 - one happy bunny here.

9 minutes ago, Frankie705 said:

I've checked our letter from TUI dated 6th Dec which was placed in our cabin and it says 7 to 14 days.

However we have just talked to TUI on 020 3451 2688. They now inform us, payment will not be paid back into our account but  we should now receive a cheque within the next 3 days! Fingers Crossed! We'll let you know!

Thanks to all those who responded to my earlier post regarding the Marella refund.  

As Franki705 says, 'TUI are notoriously slow at these things' but I am reassured to hear that some passengers have received or are about to receive their refund, as promised by Marella. 

To those who are still waiting, myself included, I guess we'll just have to sit back and wait.  In the meantime I'm on the hunt for a suitable cruise to 'reinvest' my refund.

I was on Discovery during the severely disrupted Adventure to India cruise but thought the offer of a 2/3 refund was reasonable.

However, I've been back over three weeks now and no sign of a refund, despite being told to expect it within 7 - 14 days.

I would be interested to know if anyone has been refunded yet for their disrupted Authentic Arabia or Adventure to India cruise.