SomersetS
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Posts posted by SomersetS
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My cheaper, taller P&O cup was not particularly well insulated so lattes cooled down fairly quickly in that one.
They weren't very hot to start with though so maybe it's not overly surprising.
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We didn't do the Geirangerfjord cruise-by last week, just headed straight out again.
I didn't hear any announcements about it earlier (but might have been in the spa where announcements are often drowned out by the hydrotherapy pool!)
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I think you can only claim for ports which were on the itinerary when you set sail. I am not sure whether there is a way to claim for itinerary changes before you sail but after you have paid your final balance?
Do the cruise companies have any obligation to offer a full refund if your cruise itinerary changes significantly? Or do they cover themselves for this in the Ts&Cs?
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It was £25.90 to extra to add extra cruise cover (which covered missed ports and presumably other things) to our standard travel insurance (around £100) (which included basic cruise cover). This was for a 7-night cruise. I don't know whether this was a particularly competitive price but it turned out to be worth having for Iona because missed ports seem to have been a recurring problem in recent weeks.
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I got the impression from the onboard Reception staff on Iona that they only printed out letters for passengers who specifically requested them. I wonder how easy/difficult it would have been to get one after disembarking?
It is interesting to see the range of compensation amounts paid out by different providers. I think the policy recommended by P&O includes payment for missed ports but only if a substitute port has not been arranged. I will definitely read the smallprint for each provider before our next cruise.
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If anyone needs to claim on their travel insurance for missed ports I thought it might be helpful to post my experience. The most important thing was to get a letter from the P&O reception desk whilst still onboard, detailing the ports missed and the reason (adverse weather in our case). They print out individual letters for each passenger.
We were on the 2-9 July Iona cruise to the Norwegian Fjords and did not stop at Hellesylt or Haugesund which were on our itinerary.
We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay".
I was able to complete my claim online and upload copies of the letters from P&O. My claim was approved and processed the same day, with the money being paid into our bank account the following day. The amount paid per missed port was £75 per person per port. I don't know how that compares with other insurance providers.
It was very straightforward but it looks as if you can only claim if you were not compensated in any way by P&O. It was our first P&O cruise so maybe there was better compensation being offered onboard to anyone who complained but we didn't explore that possibility!
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The laundry rooms were definitely open when we were onboard Iona (2-9 July) and never seemed busy. We took our own washing tablets with us so didn't notice whether you could buy washing powder but I am assuming you can. Washing machines and tumble dryers were plentiful and free to use. There are also irons and ironing boards there too. I can't remember the opening hours but they were pretty good.
There is a paid-for laundry service. I think it was about £4 to have a shirt washed an pressed (but please don't quote me on that!)
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We recently paid £159 per person for a week, which was 7x 2-hour sessions. I think the charge for a single 2-hour session was £39 per person.
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Did you book directly with P&O or through a TA? I booked direct but you would expect them to want feedback from everyone.
One of the sections was specifically covid-related so maybe it's something new that they are trying.
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P&O emailed me today with a link to the questionnaire.
Look out for an email with "Welcome home! We'd love to know how your holiday went..." as the subject.
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We have also just returned home after a week on Iona.
We also felt unwell yesterday.
We have also just tested positive for Covid.
I have fed this back to P&O via their post-cruise questionnaire.
Iona standard balcony cabins forward
in P&O Cruises ( UK )
Posted
We have stayed in 12107 twice and would choose it again.
Very quiet, barely saw anyone in the corridors.
Steel fronted balcony didn't bother us - we stood up to enjoy the views. It was a really good size and a great way to get a panoramic view as we travelled along the Fjords.
Sofa was at the balcony end of the cabin which is the layout we prefer.