smartinwate

43 minutes ago, Richteab said:

 

I'd booked on exactly the same promotion as you but when I looked yesterday on the ".co.uk" site it had changed to £2,000 discount per person. However, as you can see from the posts above, the UK does not have any guarantee and if we Brits make a change the £500 deposit is lost. It was still a no-brainer and I saved several times £500 even after losing my deposit although I begrudge blowing that money. I understand that Azamara sets different Terms & Conditions for every country.

 

I don't know which country you are in, but that might explain the disappearing $500. Best bet is to phone them - I've found email hopeless and personal contact excellent. They are available 24/7 so no problem with time differences.

See, that’s the thing. The $500 onboard credit didn’t disappear (it’s new). The Best Price Guarantee is what has disappeared. 

Perhaps I'm a bit stupid, but I'm lost here.

My wife and I are booked on the New Zealand Intensive Voyage on Feb 23 (booked two months ago today). When we booked, the associated "Share adn Save" promotion featured a half-price fare for the second passenger plus free wifi. Today, the same-named promotion for the same cruise also includes a $500 onboard credit. When I attempted to research the Best Price Guarantee to see if it would apply to this, I find that apparently every mention of the BPG has been scrubbed from the Azamara web site. Even the link Bonnie provided above redirects somewhere else.

Under the advertised terms of the BPG, it seems to be that we should be entitled to the $500 onboard credit. But given that the BPG seems to have disappeared from the Azamara universe, I'm not so sure.