mmaichen

Thanks for the info!

We are booked on the February 2023 sailing and chose it because we live near the port and so relaxing to just Uber from home.

Now that it is going to be sailing out of Long Beach we were thinking of driving up the night before and try to find one of those cruise away packages at a hotel with free or reduced parking rates.

Has anyone else done that out of Long Beach? Any recommendations?

Thanks!

I appreciate all of the help and checked my booking with Carnival and they do show the 600  onboard credit.

i also saw that they extended the deadlines for booking and for traveling to still obtain the  obc.

Thanks for helping this clueless cruiser!

4 hours ago, Flatbush Flyer said:

Your post is a bit unclear (perhaps since I am unfamiliar with the term "cruise confirmation" as it would apply to any particular TA or cruise line).

 

Whose "confirmation?" Are you talking about the cruise line's invoice OR the TA's invoice? Who was/is offering the $600 SBC (Carnival or the TA)? Often, the right TA will improve the cruise line's "deal" by adding its own perks (e.g,, commission sharing).

 

That said, if you have a Carnival invoice that says you are getting an added $600 SBC from Carnival for your booked cruise, you have documentation that you are owed that perk from Carnival. However, if you only have a TA invoice that says $600 SBC, that is your deal with the TA and, at least theoretically, the TA owes you the $600 SBC.

 

Of course, there's always the "fine print" where you might find the TA claiming "no responsibility for clerical errors." In any case, your first effort should be to discuss the possible discrepancy with the TA (after all, your friend's deadline info may be incorrect). In any case, hopefully, you have written documentation proving your agreement with the TA to do the booking was based on getting the $600 SBC (I.e., the email where you clarified/verified any verbal agreements). Armed with that documentation, you've got all sorts of remedies.

For one, if that TA sells travel in California and/or to Californians, they must register as "sellers of travel" with the Secretary of State whose office has a dispute section. (Some other states have similar rules though California's is the gold standard).

Another option for dispute is your credit card company (should the TA not be willing to do a refund or move the booking, without penalty, to an allowed Carnival "booking dates window" for any SBC Carnival is offering).

 

So, please clarify the more detailed situation and do report back here on what happens.

4 hours ago, Flatbush Flyer said:

Your post is a bit unclear (perhaps since I am unfamiliar with the term "cruise confirmation" as it would apply to any particular TA or cruise line).

 

Whose "confirmation?" Are you talking about the cruise line's invoice OR the TA's invoice? Who was/is offering the $600 SBC (Carnival or the TA)? Often, the right TA will improve the cruise line's "deal" by adding its own perks (e.g,, commission sharing).

 

That said, if you have a Carnival invoice that says you are getting an added $600 SBC from Carnival for your booked cruise, you have documentation that you are owed that perk from Carnival. However, if you only have a TA invoice that says $600 SBC, that is your deal with the TA and, at least theoretically, the TA owes you the $600 SBC.

 

Of course, there's always the "fine print" where you might find the TA claiming "no responsibility for clerical errors." In any case, your first effort should be to discuss the possible discrepancy with the TA (after all, your friend's deadline info may be incorrect). In any case, hopefully, you have written documentation proving your agreement with the TA to do the booking was based on getting the $600 SBC (I.e., the email where you clarified/verified any verbal agreements). Armed with that documentation, you've got all sorts of remedies.

For one, if that TA sells travel in California and/or to Californians, they must register as "sellers of travel" with the Secretary of State whose office has a dispute section. (Some other states have similar rules though California's is the gold standard).

Another option for dispute is your credit card company (should the TA not be willing to do a refund or move the booking, without penalty, to an allowed Carnival "booking dates window" for any SBC Carnival is offering).

 

So, please clarify the more detailed situation and do report back here on what happens.

Yes, I guess I was unclear.

The TA emailed me the agency’s reservation confirmation but at the bottom they had add ons. There it stated “$600 Onboard Credit provided by Carnival Cruise Line”

I appreciate the suggestions and will check with Carnival as to what their reservation shows and go from there.

We were booked on a Carnival cruise that was cancelled due to Covid and we elected to go with  the future cruise credit option with $600 onboard spending if we rebooked by 12/31/20.

we booked a new Carnival cruise for March 2023 and I made clear we were booking to get the $600 OBC.

Our cruise confirmation lists the 600 OBC.

Today a friend showed me a posting from Carnival she saw that states that you must cruise by 12/31/22 to get the 600 OBC. 
is the travel agency legally obligated to honor the $600 OBC?