My mother was looking for an opal and tanzanite ring on one of our cruises. We found a ring at one of the reccomended shops in the eastern caribbean (cant remember which one, several we visited that day). They "sized" the ring for her and we paid and got back on board the ship to have lunch. My sister was looking at the ring during lunch in the Windjammer and asked why one stone was black and the others were blue/green. One of the opals had fallen out! We rushed back to the store, only had about an hour before we left port and demanded a refund. The store didnt want to do it even though their error caused the opal to fall out.
Finally got a refund and had a long talk with the shopping guide back on board. Essentially told us were sorry, but there is nothing we can do. Sent a long letter to the ceo of rccl and guest relations and nothing ever happened.
We no longer trust the store the ship reccomends. For the price difference (not much) we can get excellent quality jewelry from a local store that we trust.
HELP! RCCL Guaranteed Shop Milano Diamond Gallery!!
in Royal Caribbean International
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I have a story for you:
My mother was looking for an opal and tanzanite ring on one of our cruises. We found a ring at one of the reccomended shops in the eastern caribbean (cant remember which one, several we visited that day). They "sized" the ring for her and we paid and got back on board the ship to have lunch. My sister was looking at the ring during lunch in the Windjammer and asked why one stone was black and the others were blue/green. One of the opals had fallen out! We rushed back to the store, only had about an hour before we left port and demanded a refund. The store didnt want to do it even though their error caused the opal to fall out.
Finally got a refund and had a long talk with the shopping guide back on board. Essentially told us were sorry, but there is nothing we can do. Sent a long letter to the ceo of rccl and guest relations and nothing ever happened.
We no longer trust the store the ship reccomends. For the price difference (not much) we can get excellent quality jewelry from a local store that we trust.
Hope everything goes well.