OlegR

Got 25% FCC for 11th April cruise on Sky Princess.

No money refund received yet.

Refund was submitted through German Princess branch

I read somewhere that Princess offers by email higher FCC values that initially stated in cancelation waves. Can anyone confirm that?

10 minutes ago, FirstTimeFreddy said:

Hi everyone. I have a question regarding our recent online booking with Aida.

 

My partner attempted an online booking, which was all in German. Upon receipt of the booking reference number, we've noticed that my title is wrong, as I should be listed as Mr and not Mrs.  Once we've received our booking paperwork and I contact them about the change, will we incur a charge? We didn't book Premium.

 

Don't think it is important. All important information, including Name, passport number etc are editable on myaida portal. Just give them a call and ask. 

Let me describe my experience with booking Aida cruise. First I've tried to book on Aida web site. But this option simply didn't work for me: at some point I've got a message that error occurred and I need to use Aida hot line.

There is only one Aida hotline, as far as I know: +4938120270722

It is not a toll free number so better to use some VoIP messenger to dial in (like Skype, it cost me 1 euro for 25 minutes call to Aida hotline, much cheaper than regular international call).

Managers on the line speak English so there is no issue to book a cruise via the telephone. They ask minimal information: name, born date, nationality and email. 

After booking is complete you will get a reservation number on your email. Using that reservation number you can log into MyAida section on aida.de website.

From this point you have different options for cruise payment: using direct bank transfer (invoice will be sent by email) or online using variety of options in MyAida: paypal, credit card etc

Please note: all emails are in German(use online translation), all documents that aida send (Except of visa information for port of calls) are in German, MyAida website is very limited in functionality when switched to English so you need to use German language (but you can use embedded google translation in Chrome browser). All payments are charged in euro, so, if you wish to avoid awful conversion rates from you bank, make sure you have a euro account with enough euro for you cruise on it.

good luck

On the video it is Mein Schiff Hertz. Actually, this days, TUI owns another ship called Mein Schiff 2