Whatnah78

On 6/16/2019 at 9:28 AM, Lottacruises said:

Wow, they came out pretty good.

Yeah and the next cruise is screwed

2 minutes ago, Sean_B said:

When I said a full refund for the cruise, I was including excursions if they were booked through Carnival. Outside bookings may or may not be reimbursed. That's up to Carnival and whatever their policy will be.

Ahhh okay yeah outside bookings indeed you're out of luck.

24 minutes ago, Sean_B said:

 

If it's cancelled, then you will get a full refund of your cruise, as the Manager mentioned.

 

If you are out-of-pocket for other expenses, this is why you buy travel insurance.

Well we did buy travel insurance but even without it that's not right if carnival were to not give people's money back for excursions. Even though they always do.

1 hour ago, Sean_B said:

You're not going to get a free cruise just because you were inconvenienced for one or two days. That's not how any of this works.

More than one of two days... Especially if it's cancelled I'm pretty sure it's a possibility.

2 hours ago, geoherb said:

John Heald posted on Facebook that the passengers on the current cruise are receiving very generous compensation for the changed itinerary: $200 onboard credit, 50% future cruise credit, up to $200 for change fees for flights, plus free gratuities for the extra day and extending any week-long packages for internet and drinks a day at no additional cost. I'm sure the passengers scheduled to leave next week will receive something generous as well. I would wait until Tuesday before deciding whether to cancel or not. A 5- or 6-day cruise can still be a lot of fun. 

I would sure hope it's a generous compensation. The Cruise that's current has amazing compensation and an extra day!!!

1 minute ago, Tagb123 said:

Amanda who called herself a mngr. Said if I canceled I'd only be compensated for my cruise....so dissappointing!

All we can hope for is for Amanda to be wrong.

Just now, Tagb123 said:

If I have to cancel....I will definitely never book with Carnival again. We will go with another cruise line. I've never been treated so poorly by a company in my entire life. Again I realize things happen beyond their control but they need better customer service. 

Honestly i just hope they AT LEAST make it a 6 day. if not i would expect a refund on the ports we don't go to and a darn good Cruise Director. I just want my grandma to go on her first cruise before she can't walk anymore.

6 minutes ago, Tagb123 said:

She could not tell me an itinerary. She stated if it's not canceled we would set sail 6/23, 24 or 25 and the cruise would be shortened. Her guess was a 5 day cruise, she mentioned that she has been with Carnival for a long time and this is what usually happened. Although no guarantees until the itinerary is released 6/18. I was disappointed how it was not a big deal to her. We've had this vacation planned for months and I was basically told my best bet is to cancel, receive 100% refund and rebook. 

 

This is crazy. This cruise was also fully booked so there are many disappointed people such as me and you. They are about to make people switch to Royal Caribbean. They better give a very good compensation. Hopefully %100 cruise credit for future cruises with Carnival. No matter how many days it is.

1 minute ago, Tagb123 said:

I was hoping the same, Sun-Sun. The Carnival representative who called her self a manager stated they do not want to disrupt anymore cruises following ours. That is why ours is taking the brunt of it. She was pretty certain it would become a 5 day or be canceled if they could not accommodate that. 

Did she mention where it will be going? If anything i hope it will go to Roatan and Belize cause on our previous cruises with Carnival we have been to cozumel multiple times.

4 minutes ago, Tagb123 said:

It's hard to know what to do when they are not making a decision until 6/18. Our travel plans are up in the air until they decide what they're doing. I'm so disappointed with Carnival.

It really is difficult. Right now me and my family are just here waiting till the 18th so we know what we need to do. My hope is they just fix the propulsion issues on the cruise that's going on right now and maybe they could get back to port on time. Or they email every future cruises and tell them the Vista will now be sailing from sunday-sunday but that is lots to ask for in itself.

2 minutes ago, Tagb123 said:

Carnival did state they will reimburse for the 2 days or the full cruise if canceled. It's very disappointing they add an extra day to the cruise sailing before ours, but then decide to shorten or cancel the 6/22 cruise. I was told to just "book" another cruise if it's canceled. Obviously Carnival does not understand most people have jobs and a lot of planning goes into vacations. We cannot just change our vacation to another week. I will never book another cruise with Carnival again. I understand things happen but the way they speak to their customers is uncalled for. Extremely disappointed our vacation is on the verge of being canceled and told to just wait it out....

 

Yeah we're pretty disappointed too. I already looked at Carnivals other ships leaving Galveston and they are all booked. Pretty much all the way through July. Not sure how they can tell us to re-book. We brought our grandma from mexico to come with us on this cruise and here we are... A possibility of it being cancelled or shortened.

39 minutes ago, Tagb123 said:

I called Carnival today due to their email being very vague. It does not state when our previously scheduled 6/22 cruise on the Vista will leave. After speaking to 4 customer service representatives, I spoke with a mngr. She stated the cruise will now be shortened to 5 days or be canceled all together. The decision will not be made until 6/18. Great job Carnival, way to leave your customers hanging.

I really hope this is not the case. Hopefully only shortened to 6. We payed way too much for it to only be 5 days.