sparkly122

Send your complaint to Vicki Freed, Senior Vice President, Sales and Trade Support and Service.  Vfreed@rccl.com
 
She needs to hear how some agencies are acting when Royal is supporting them during these unprecedented times. 

I think I am going to make a complaint with RCCL about this experience with the TA, though I don’t think they can or will do anything about it.

I really don’t appreciate how this was handled. Immediately after the call, I received a notification from my credit card company saying the TA just charged me 100. Yet I have to wait for weeks if not months to receive the FCC and refund of the pre cruise purchase. Next thing I realized is that 2021 cruise became so unaffordable that I don’t think I’ll be able to use the FCC.

Sorry I’m just whining.


Sent from my iPhone using Forums

I just cancelled my August 2020 cruise under the cruise with confidence program. It was a refundable reservation.

After cancellation, I get whatever I paid minus 24.99 service fee minus 100 cancellation charge. The entire 124.99 went to the travel agency.

This doesn’t sound right to me. If I were to book through RCCL, I could’ve saved 124.99.

On a side note, the total payment for the cancelled cruise was around 3300. The same cruise with almost identical itinerary costs around 5500 for the month sailing 2021...don’t think I will cruise for a very long time.

Sent from my iPhone using Forums

Sorry if this question has previously come up in other threads. How do RC know say if a passenger has never been to the said countries in the past 15 days? Does the information store in the passport or somewhere? Otherwise I find the policy hard to enforce if people can easily lie about their recent whereabouts.

Thank you all for the information. 

While I believe postcards are widely available for purchase everywhere, can someone tell me whether there is a post office near the port of Ketchikan, Juneau and Skagway?  Would like to send postcards to friends back home and just wanted to make sure that I can!

Thank you all.

Thank you all.  Very helpful comments!

I will update the group if I see any significant price change in future.

I booked Serenade of the Seas sailing on 2 August 2020 to Alaska (seven nights) back in May 2019.  The initial price was US$49xx (refundable) for two adults and one child in a spacious balcony cabin. I have been checking the price DAILY and have done four price adjustments since and now we are looking at US$43xx.  A few quick observations and questions:

1. The most current price is around US$42xx.  I tried to do another round of price adjustment (okay I understand it is only 50 bucks in difference but it is only a phone call away...) TWICE but was told they are unable to match because the total fee is the same only the tax is different.  Out of curiosity does anyone know what this means?  Did any of the states just lower the tax so that it is less than what it was three months ago?
2. RC has been running different promotions every week.  I have seen "kids sail free", "special resident rate", "second person half off", etc..  No matter what it was the total price all came down to US$42xx-US$43xx after a mock booking.  RC's trick is obvious but is it possible that the price will go significantly lower than US$43xx between now and final payment date?  Just wanted to know if I am enjoying a good deal plus I kind of want to give up my daily routine of checking prices..

Thanks!

Many thanks. This is super helpful! You are spot on that when planning I was sort of thinking Seattle as the two cities share certain level of similarities and I lived in Seattle for 9 years! Renting a car for just part of the trip seems to make more sense. 

58 minutes ago, Langley Cruisers said:

^ OP sparkly122, did you see what I mentioned in post 4? Are you getting your landmarks a little mixed up re: Victoria and so on?

I think I am now cleared after having another closer look at Google map.  I think very likely I will skip the entire Vancouver Island (incl attractions such as Butchart Gardens and Beacon Hill Park) as you rightfully pointed out - too much driving and not wanting to changing hotel (or airbnb)!

I just looked into hotel parking and yes...not cheap. Thanks for raising this. Perhaps I should consider staying in an Airbnb (downtown apartment) that comes with free parking. That may solve the issue I suppose. 

On this subject, are there any nice malls (big, offering many brands, etc) in downtown Vancouver or nearby that offer free parking? 

Thanks Atomica.  Very helpful.

Think I will look into the car rental rate.  I will go for a car if the rate is reasonable.  

Hello all!

I am planning a cruise vacation in August 2020 sailing from Vancouver to Alaska. We (hubby, myself and our four-year old son) plan to spend six days post cruise to tour the city.  We don't want to rush because we are travelling with a toddler so we want to take it slow, perhaps visiting just one or two nearby places a day while staying in a downtown Vancouver hotel.  Places I am planning to visit include Stanley Park, Granville Island, Kitsilano Beach, Gastown, Beacon Hill Park, Victoria Garden, Grouse Mountain, etc. I understand these places are fairly if not mostly accessible by public transportation.  Question - will renting a car make these places significantly easier and a lot more convenient to get to?  What is the traffic like in downtown Vancouver?  Is parking going to be an issue for the aforementioned places?  Thank you very much for your advice!