SCOYLE058

2 hours ago, Summerstravel said:

Thanks you for posting this information. Is this posted on the Norwegian website? 

It is. Just have to click on the link for “more info”

7 minutes ago, SpainAlien said:

I guess we will find out when we receive the email relating to our particular booking.  At least we now KNOW it's cancelled rather than still hanging on

 

I called them this morning. The person I spoke to said it was a refund with the 10% coupon. There is no other option.

Just now, eukonsmom4602 said:

Big Bummer. One of the main reasons I booked, pretty much knowing we'd probably not sail until 2021, but thought hey, 125% will be a nice bonus. Guess not. 😞

That's exactly what we did. 

8 minutes ago, eukonsmom4602 said:

Yeah, I just saw this. Hope that's the case. Mine was full cash. Fingers crossed! 🙂

I just called and confirmed. It's not. Refund only. BUMMER!

15 minutes ago, eukonsmom4602 said:

Looks like it was only 125% for cruises booked until Oct 31st. 100% plus the 10% coupon for November cruises. 

EDIT: I called and confirmed that it is a refund only with the 10% coupon. No FCC available.

If your trip was paid in full, it looks like we may be able to get a 125% FCC. This is in their FAQ under the announcement:

FULL CASH BOOKING: If an affected booking has a full cash (credit card or check) payment, they will have the choice to either retain the 125% value FCC, or they can submit for a cash refund when the web form goes live.

FULL SUSPENDED SAILING FCC BOOKING: If an affected booking has a payment with a previously issued suspended sailing FCC, they will not be entitled to the additional 25% and are not eligible to submit for a cash refund. In this instance, the FCC will go back to the guest’s Latitudes account.

FULL PEACE OF MIND FCC BOOKING: If an affected booking has a payment with a previously issued Peace of Mind FCC, they will receive their Peace of Mind FCC back on file to their Latitudes account, plus receive an additional 25% FCC. In this instance, this booking is not eligible to submit for a cash refund.

CASH + SUSPENDED SAILING FCC BOOKING: If an affected booking has a cash (credit card or check) payment in addition to using a previously issued suspended sailing FCC, they will receive the additional 25% FCC on the cash portion ONLY. In this instance, a refund request may only be submitted for the cash (credit card or check) payments made.

CASH + PEACE OF MIND FCC BOOKING: If an affected booking has a cash (credit card or check) payment in addition to using a previously issued Peace of Mind FCC, they will receive the additional 25% FCC on the total invoice. In this instance, a refund request may only be submitted for the cash (credit card or check) payments made.

10 minutes ago, shof515 said:

TRAVEL ALERT Updated: October 5, 2020 - Suspended Cruises

The safety, security and well-being of our guests, crew and communities we visit is our number one priority. We continue to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of all voyages through November 2020 and cruises on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.

 

on the NCL website

It's sad, but thank God. It takes all of the anxiety away. It's a bummer that they aren't offering the 125% FCC, though. It's understandable. I'm slightly skeptical about the speed of the refunds too. 

As bad as it sounds... good that makes me feel better.

10 minutes ago, oteixeira said:

Yea, leaving from Spain, that is a for sure let them cancel and give you 125%.  Spain will not be sailing 11/1/2020 that I am aware of.

Thanks! That's the way I was leaning but since it was getting a little close i was starting to have my worries. 

Hi all!

I have a trip on the Epic coming up on Nov 1st. Do you think i should cancel now or hold out for NCL to cancel and hopefully get the 125% FCC?

Thanks,

8 minutes ago, Sue Do-Over said:

The least NCL could do is tell us WHEN the next update will be posted.  I visit the website every day to check for status.

 

Am booked 12/2 out of Athens, stopping for a few days in Paris on the way.  We are becoming more and more resigned to rebooking.

They said they would tell us at the end of the month. Here we are again, the end of the month has come and gone with no update. I understand that they don’t want to do something prematurely but they should give people at least 30 days notice so nobody is left scrambling. 

My wife and I are getting close to canceling our Med. cruise on Nov. 1st. I gave us the deadline of 10/1 to see what the news is, if any. As Americans, I don’t see anyway we could actually get on it. Also I’m not sure we would settle for an Italy only cruise. Don’t get me wrong I would love to see ANY of Europe, but as it would be our first trip there I don’t think we would be satisfied with that major of a change. I was told, by my wife, that we’re going to go to UNICO 2087 in Rivera Maya instead, assuming we cancel. No objections here. Not a bad backup plan if you ask me! 

We're scheduled for the Epic on 11/1 out of Barcelona. I don't see it happening especially since we're Americans. I would greatly appreciate some info from NCL as it's getting pretty close. 

Yes. A 100% refund was issued directly from NCL. We booked directly with them, not through a travel agent. 

13 minutes ago, Capt Krunch said:

Has anyone who was booked on the Breakaway for 9-1-2019 received any compensation from Norwegian?  When something like this happens, the cruise line normally issues credits for future cruises.  I have spoken with others that were booked for 9-1-2019 and they said they received nothing from Norwegian.  So the cruisers had to pay for their airline fares to Miami to board a ship that didn't show up.  I could not believe that Norwegian did not issue future cruise credits to compensate cruisers for the cancelled cruise.

We didn’t receive anything other than a full refund. No credits or discounts for future cruises. In my eyes it was a bit pathetic. 

33 minutes ago, alreadypacked said:

 

Exactly!

 

I am on CC... but after I saw the notice on ncl.com that our 9/1 Breakaway was going, I started packing my suitcase.

 

My DH was all set to drive me and my sister down to Miami early--as it was noted that passengers must be aboard by 11 am.

 

After spending almost 2 hours packing, I'm so glad I looked at cruise critic again... otherwise we'd have been ones who'd showed up for the cruise that didn't happen as blarko stated!

 

Nothing! I repeat, NOTHING from NCL until almost 10:00 pm Saturday night before our cruise saying it was canceled!

 

I found out later [thanks to CC members] that a mere 45 minutes or so after NCL told us our cruise was a "Go" that it was indeed canceled!   

This is the sticking point for me. Luckily I was stalking the CC boards all day saturday and happened to see posts that the 9/1 sailing was cancelled. THAT prompted me to contact NCL and confirm that it was cancelled and prevented my wife and I from getting on a plane while at the gate. That prevented us from wasting hundreds of dollars for a pointless flight and even more for an emergency flight back. Thank god for Southwest's awesome service. Luckily they gave us a credit for our tickets and even sent our bags back to us on the next flight. NCL's sloth like communication caused hundreds/ thousands of people to potentially put their lives at risk and stranding them in a location that could get hit with one of the strongest storms EVER. 

20 minutes ago, alreadypacked said:

 

Excellent! I'm glad.

 

If I might ask, how long did you have to wait on hold for a customer service rep? 

The first time was about 20 minutes. Second was 15 or so. I dialed the 800 number in the cancellation email from last night. 

24 minutes ago, alreadypacked said:

 

Yikes! Thanks for the heads-up. Hoping yours gets straightened out quickly!

They have it straightened out for now at least. Fingers crossed!

38 minutes ago, alreadypacked said:

 

Yes they said I would get a full refund. The agent I dealt with sounded very competent (unlike the person I spoke to yesterday).

 

She said they have a separate team processing the refunds. She couldn't actually process the refund herself right then, because she said, "On the day of embarkation, the bookings are locked." What she did was notate on the booking that I did not want to do the modified itinerary and wanted to cancel for the full refund as offered by NCL.

 

She said I would get a cancellation confirmation email probably later on today. 

PAY  VERY CLOSE ATTENTION TO YOUR REFUND INVOICE!!! We just received ours and it was showing up $604 lighter. On the phone with them again... "the system automatically applied penalties for the cancellation" now we're on hold again waiting on them to figure out how to get this corrected... 

8 minutes ago, graphicguy said:

I didn’t get anything.  

Give them a call and cancel this trip asap. You'll get your refund. 

3 minutes ago, graphicguy said:

Again....appreciate everyone’s input.....especially those who live in FL.

 

Here are the facts.....

 

-I know the weather is not NCL’s fault.  Not mine, either!

-NCL claims our safety is paramount.  Yet, they want me to stay and wait for them to dock, sometime in the future (even they admit, they don’t know when that is, but it might be Wednesday) and “hang out” in a hurricane.  Docking and sailing right now must not be too safe given weather predictions.

 -NCL had every opportunity to say what all of us already knew...”this storm/hurricane is a big deal.  It’s dangerous.  We can’t predict it.  It will probably affect your sailing....so much so, we offered the currency passengers the opportunity to disembark early in Mexico.  Your safety is paramount.  We’re cancelling your cruise as a result”.  This should have been done 72 hours ago when I could have saved myself a lot of money and time.  Right now, the outlook is even more dire as the port has closed.

-NCL has kept important information from me to make a decision while the rest of the cruise industry communicated fully and on a timely basis.  When NCL said thy’d communicate with me and/or my TA, it was way past their promised update time, or not updated at all.

-I’m on day 2 of this fiasco.  Now, I’m an additional $1,500 (and rising) out of pocket because of NCL’s lack of and largely insufficient communication.  Again, staying in FL even longer spending at least another $700-$800 based on NCL’s admittedly tepid belief this new, nearly halved cruise and itinerary is going to happen while a CAT4 or 5 passes by...well, does not instill one iota of confidence.

-NCL has offered me NOTHING,....and no promise of anything. No cruise refund.  No hotel, transportation refund, no food refund....ZILCH.  And, they want me to pony up more money to hang around in a dangerous storm when they could have cancelled days ago?  Why would I do that?  Would you want to go on this cruise now?  

 

I’m on the hook for about $5,500-$6000 for this vacation right now.  I’ve received nothing for it except grief and frustration.

 

They certainly don’t act like they care about their passengers or their safety by pulling this stunt.  I understand the passengers already on board are caught between a rock and a hard space.  There’s not much they can do about that situation (except maybe sail back to Mexico and let them disembark again, allowing the Breakaway to stay there until the storm blows over).

 

NCL did have input on my sailing, however.  Instead of stringing us along, trying to extract some money out of a bad situation by offering ½ the cruise we paid for (and might not be able to do that).  Should have cancelled with full refunds.

 

 

 

 

 

I

GG, did you get their email from midnight or so? They are offering full refunds IF you contact and cancel by 9pm tonight. I'm in 100% agreeance with you. They strung everyone along until the last possible moment. This 100% their fault because the coast guard set condition YANKEE at 12pm yesterday and we were notified at 4pm, a full hour after they said we would be, that the trip was still on. They KNEW that the ship wouldn't have even arrived before all ships had to be out of the port.  My wife and I were being lined up at the gate when we found out via the CC boards and a call to ncl that it was canceled and luckily we didn't fly. I feel for ya, man. I told my wife that I don't really have much of a desire to cruise with ncl unless they make this right and give the full refund and a credit to another trip. That may be the only way to get me back at least. 

7 hours ago, AshleyDillo said:

Please update what they are offering to everyone when you find out. Since all the other lines gave some form of advanced notice I definitely wouldn't be happy with just a 100% cruise credit from NCL.  I hope they do the right thing and offer the $ back.

50% refund and 20% future cruise credit IF sailing on the modified itinerary plus a $300 voucher for flight change costs. 

Or

100% refund if you cancel by 9pm tonight. 

I guess it's fair, but I feel that they should offer a credit to anyone who cancels as well for the lack of communication. If I'm honest, I will probably end up rebooking another cruise for November/ December hopefully, but I would be lying to say I'm leaning towards NCL. Even though the cause of this isn't their fault, the lack of TIMELY communication is absolutely awful and has turned me off to NCL in general. I'm almost happy that this was canceled. I was having a hard time getting excited about the trip even while I was waiting for my flight. Ah, well anyway, I hope our luggage had a good time in Florida. I'll ask them about it when I pick them up from the airport today.

3 hours ago, Ryanv said:

I am booked on the 9/1 sailing on the Breakaway. I booked via Delta Skymiles Cruises. Was originally scheduled to fly in tomorrow at 11:23am (flights were booked via Norwegian thru free at sea). After seeing the update that they were calling for all passengers to be at the port no later than 11am tomorrow, I just called Skymiles Cruises to see if we could get an earlier flight and the rep contacted Norwegian and came back to tell me that Norwegian has cancelled this sailing. I know this is quite different from their 4:00 update...has anyone else heard this yet?? 

I can confirm that it is cancelled. We were literally 3 steps from boarding our plane from baltimore before I was able to get ahold of ncl and confirm... now our bags are having a vacation in Ft. Lauderdale...