Mr HKM

We got an additional 35% of the cost of our previous cruise off on another cruise if booked by Sept 2020.  Basically we got 50% of our previous cruise cost off on a future cruise which is more palatable.  We lost 50% of our cruise but I would have preferred to not have to cruise again but maybe we will.

The ultimate failure rests with the Captain on this matter.  We were told the delay departing was due to engine repairs.  We were told that due to the delay departing we were losing Juneau.  The repairs were needed as it was a safety concern.  All of this was unfortunate but understandable.  We found out after the cruise the engine never got repaired and needs to be replaced in San Francisco.  The whole safety thing was false and in fact our safety was actually compromised as if the other motor blew we would be adrift motor less.  The debacle of the compensation is moot in comparison to the false and lack of information the Captain put forth.  The ship could not make 21 knts and despite taking short cuts there was no way to reach Juneau.  There was serious doubt they could make Astoria going south after our departure and I wonder if they informed the next group.  Our one and only cruise as this was an eye opener to us indeed so no 15% off our next cruise and the $100 ship credit went to gratuities for service that was truly lacking in so many ways.  Self serve cruise is what this seemed like and the griping on the boat confirmed it was not just us experiencing the problem.