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Clark W Grismond

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Posts posted by Clark W Grismond

  1. 3 minutes ago, caribill said:

     

    As long as the ship reaches port on schedule you should have no problem. Just ask to be in one of the early walk-off groups carrying your own luggage.

     

    If you have TSA pre-check, that will get you through the TSA inspection at the airport quickly.

    Caribill - great point. 

     

    To confirm, you mean roll off / debark with your luggage in tow as opposed to leaving it out the evening before for the staff to consolidate and deliver to Customs, correct?

     

    And if you don't mind my asking, to whom would you direct a request for an early departure on Princess?  Customer Service on board?

     

    Thanks again.

  2. Question to a very knowledgeable and helpful group.

     

    What time does Customs typically clear Princess ships for debarkation upon the return to FLL?

     

    I have a Saturday flight out of FLL for 10:45am.  Is that likely to be a problem?

     

    Thanks in advance.

  3. 23 hours ago, Jadn13 said:

    Hi All!

    I think everyone did a great job of answering questions, if you still have a question we only have 2 sea days left so ask away! 

     

    Hi Jadn13 -  If you don't mind a few questions-

     

    1. How crowded have the pools been on your ship?

     

    2. How busy is the basketball court (I have two teen basketball players that can't wait to get at this court)?

     

    3. Are there many families with teenagers on board?

     

    4. Does Princess offer pre-made PB&J sandwiches, called "Uncrustables?"  

     

    Thanks!

  4. On 1/25/2022 at 11:02 AM, *Miss G* said:

    I, too, am new to Princess and was beginning to question my decision as I kept running into issues.  Prepping for the cruise started feeling like a chore.  Then a miracle appeared (a responsive, reliable, and competent PVP — replacing the rude and incompetent previous PVP) and it has been smooth sailing ever since.  He warned me about the app and how to avoid its issues but I have not yet downloaded it so I don’t know how well that will work.  I almost don’t care, at this point, because I have been enjoying my cruise prep, which is how things should be.  I say all this to say, don’t sweat the tech.  It will all work out in the end.

    Hi MissG.  Interesting your point about PVPs.  I'm on my 3rd; each of the others has left Princess.

  5. On 1/25/2022 at 10:03 AM, CineGraphic said:

    Clark,

     

    The service on board will more than make-up for the cluster#$%& pre-cruise experience.

    Don't waste anymore time on the app, and just bring all of the required paperwork to the port.

    They know the app is quirky and have lots of agents at the port to check everyone in.

     

    Once on board, put your check-in problems behind you otherwise you will not enjoy yourself.

    I'm sure that you'll have just as good as a time as I had in Wally World.

     

    (The remake of Vacation was filmed here in Atlanta, where I worked on a handful of scenes)

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    Thanks CineGraphic.  Love the shot with Walley!

  6. On 1/24/2022 at 11:03 PM, VibeGuy said:

    There has never been a better time to sail with Princess, in terms of onboard product and execution, at any time in the last 25 years. 
     

    The pre-departure experience is a feces-show right now - getting a human is impossible, the app doesn’t work well even on flagship devices, the help desk for app issues is buried in requests from people who aren’t sailing until June. 
     

    I urge you to disregard all that.  We booked B2Bs for before and over Christmas.   Things on board were so good we stayed for New Years.   That was so fun we stayed past Epiphany and all the way into MLK Day.   That sailing was so good we’re back for another month in a few weeks. 
     

    The crew is eager to please.  Nothing is overcrowded.  The ships are sparkling. The app actually works great once you’re onboard.  Princess is executing so well it scares me and the App makes them seem just one step away from psychic.  
     

    I’ve got no dog in this hunt other than being a happy customer who has lots of vacation choices open to him.  I have millions of Marriott Bonvoy points and enough miles to buy a small airline.  I could go anywhere they’ll have me, and I’m choosing to spend more time on Princess right now. 

    Your perspective is appreciated, VibeGuy.  Thanks.

  7. Hello-

     

    Compelled to write.  I'm new to Princess, booked on the Sky for a late-February Departure.  Between the abysmal execution of the mandatory Medallion App, to their poor customer service, I'm seriously beginning to question the wisdom of booking this trip.  Nothing has gone smoothly.  And good luck trying to get a live person on the phone to assist with an issue.  And when you do, they're inept.  And this coming from a young parent of teenagers, that is technologically adept and more than capable of managing an iPad and their App.

     

    And frankly, I'm beyond sick of, "Well, we don't have enough people to work due to Covid."  Covid is the new, de facto refrain to provide poor, overpriced customer experiences, and people simply nod their heads and accept the new normal.  I'm working.   My team is working.  My Customers continue to expect crisp execution.  Am I wrong to be fed up with the "new normal?"  

     

    You pay a premium for DCL, but it's proving the old adage to be true - you get what you pay for.

     

    I'm hoping the trip will be more enjoyable than the preparation.

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