Vgroom
-
Posts
115 -
Joined
Content Type
Forums
Store
Blogs
Downloads
Events
Gallery
Posts posted by Vgroom
-
-
1 minute ago, Janet&David said:
It’s sad to see many previously loyal Azamara customers questioning whether they will travel with the cruise line in future. For us this was to be our first cruise with Azamara which we’d been wanting to try for while. I’m afraid that’s not going to happen now – even if we end up with some FCC we won’t be using it. I don’t think I can remember any company (in travel or otherwise) behaving quite so badly with regard to its customers. It’s going to be back to Oceania and Viking for us. Both have always seemed to have genuinely put customers’ interests first and Viking in particular has led the way in this crisis.
This was our first cruise with Azamara and my husbands first cruise. We shall also now consider other cruise lines. I hope Azamara recover from this and more importantly learn from it.
-
1
-
-
What a joke!
-
2
-
-
1 minute ago, Host Grandma Cruising said:
Royal Caribbean will not now allow over 70s unless they have a doctors letter saying they are OK to cruise. This will be in place for 30 days at the moment. https://presscenter.rclcorporate.com/press-release/81/covid-19-health-screening-and-boarding-protocols/
In addition the UK govt has advised that over 70s don’t cruise, so if we do we will not be covered by our travel insurance.I am under 70 but with no ports of call on the 11/4 Singapore to Dubai ship open I am waiting to hear how AZamara intend to carry on !
-
6 minutes ago, vival said:
Until last night I was giving Azamara the benefit of doubt, making excuses for them like ‘it does take a long time to sort things out’ ‘ they need to make sure they take their time in order to make the correct decision so as they don’t have to keep changing it’
Quite frankly I think last yesterday’s update is totally unacceptable, it’s quite obvious not only that it’s inadvisable to cruise in Europe anytime soon but it may become virtually impossible with so many ports now closed, I see as of yesterday Spain have closed Their ports.
The only reason I can think of for their lack of cancellations is they want us their loyal customers to give in first and cancel and accept FCC thus saving them from having to pay refunds.
Even though we know our 9th May is bound to be cancelled it’s still very unsettling waiting for confirmation. (First world problem I know)
We are quite shocked by this and find it totally unacceptable! I don’t think we would book Azamara again, they are losing so much goodwill from many very loyal customers.
I absolutely agree with you. We are on the 11th April cruise from Singapore to Dubai. With hearing today that Singapore has shut its port to cruise ships we now have no ports on our itinerary that are open. I just do not get their approach to this crisis at all as all they are doing is alienating their future customers 😡
-
4
-
-
13 hours ago, BBMacLaird said:
I apologize for the silence. I do not have any answers just yet. As soon as I do I will share them with our CC community.
Could I please ask you Bonnie if AZ are aware of the upset and anger of its customers and the potential this has on its future bookings please.
-
2
-
-
19 minutes ago, Janet&David said:
Imagine if Azamara ran a railway/railroad. It’s 9.30 in the morning and Azamara has just found that all the stations are closed and most of the track is missing or damaged. The station announcements would go something like this:
9.30 “Everything’s fine and all services are running as normal”
9.50 “Oh dear. I’m afraid that the 10.00 train is cancelled but everything else is OK”
10.30 “Everything’s fine and all services are running as normal”
10.50 “Oh dear. I’m afraid that the 11.00 train is cancelled but everything else is OK”
etc
🤣🤣🤣
love it!
-
This is my latest email to AZ.
Once again I am writing to Azamara to ask for some information on my upcoming cruise. It is now getting unacceptable to palm us off with the notice of the 5.3.20 as many things have altered since then. There is only 1 port of call open to cruise ships-on my sailing 11/4/20- Singapore- and the situation in all other countries due to be visited, as well as the passengers countries is getting worse.
Azamara is failing to confront this issue and seems to be in complete denial. Many customers are absolutely disgusted by the lack of decision making until the last minute. They will not get these customers back. Read cruise critic!
Many of us have hotels booked before joining the ship as well as expensive air fares. We also have expenses for kennels Catteries etc. We must have time to be able to sort these out. I plead with you to pass this on to the senior management or give me the CEO’s name for me to contact directly
It is not feasible to cancel and receive a FCC.
Come on Azamara - win the hearts of your customers back by cancelling this cruise to know where!
Regards
Val Groom-
1
-
-
I am going on the Singapore to Dubai cruise on 11/4/20. I would really appreciate a decision on this cruise ASAP. We would be able to board in Singapore but then have no ports of call as Malaysia, Sri Lanka, India and Dubai are shut. Please Bonnie could you pass on our concerns for an early decision about this cruise rather than the stressful wait till a few days beforehand. We all know that things are going to get worse before they get better !
-
1
-
-
Sensible decision. Has any one heard anything about April cruises?
-
Sensible decision.
-
1
-
-
We need to put pressure in AZ to cancel. Celebrity have cancelled their sailing which was visiting India. Surely AZ have to follow this decision. I have written to them again and asked for an answer and not just a standard reply echoing what is on their website. It is common knowledge now that India, Sri Lanka and Malaysia are not closed to cruise ships. How can they keep denying this.
-
5 minutes ago, nigelc said:
We are on the same cruise and have just been told by Azamara via our TA that there are no planned changes and that they still plan to go to Bahrain and Doha - talk about bury your head in the sand. I have also e-mailed Azamara myself, but received no reply. Indeed, the number of questions that have been raised on here, but again have received no answers from our "Host" is unbelievable. It certainly raise the question of why anyone would ever sail with this company again?
I too have emailed AZ directly and have not had a reply. Very poor!
-
I think you have made the correct decision. If we cancel we would still have flights and our stay in Singapore beforehand that we would lose. My TA is now going down the route of substantial change and we should get everything back. I cannot understand AZ and the position they are going with, that there will be no change in itinerary. Are they just not getting it? The virus is now just exploding in all parts of the world and if they think things are going to get better in the next 4-6 weeks they really must be deluded!
-
-
India now saying it will not accept cruise ships
-
Do you think Azamara read this forum? They should!!!
-
1
-
-
8 minutes ago, Baynanno1 said:
NO ! Of course it is not. The situation is mushrooming on a daily basis.
This is an excellent website that I have been following for a couple of weeks now.
-
1
-
-
Absolutely No! Why are they then ignoring this fact!
-
Surely they would have to notify us beforehand of port changes. It’s not like we cannot read these for ourselves. We are due to have two stops in Sri Lanka. They are not accepting cruise ships.
Are they misleading us to get us onboard to then change ports of call!!!! -
Does anyone realistically think this is going to get better worldwide in the next 4-6 weeks - mmmmm......... let me think .......🤔
-
1
-
-
2 hours ago, sunlover33 said:
No info whatsoever for people who have cruises where ports are closed, I really have no interest in seeing Sri Lanka from the deck only. Very disappointed if this is the best Azamara can do and before people jump on my post to say this is four weeks away, seriously! are the numbers worldwide rising or falling at the moment?
I am shocked and so angry . I really thought they would have given us the opportunity to cancel even if they were not cancelling themselves.
If I have to go on this cruise and not be able to stepashore in Sri Lanka I’ll be gutted! 😡
-
I am gutted!
-
Thanks Difranco - this is an excellent website for up to date news - another one is
-
2
-
-
Ah - I thought it was today (Wed).It will be interesting to see what they say about cruise travel in particular.
CORONAVIRUS OUTBREAK: SHOULDN'T AZAMARA AVOID ITALIAN PORTS FOR NOW?
in Azamara
Posted
I cannot imagine that anything will go ahead for a couple of months. Hang on in there as they will have to cancel if that is the case and you should get a refund. We were Booked on the 4/11 from Singapore and they cancelled last week. Fingers crossed it goes well for you