rjraines1
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Posts posted by rjraines1
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On 12/15/2019 at 3:34 PM, WScruiser said:
New info on disembarkation etc. HAL is doing a pretty good job of communicating- guests can self-disembark now with all shipboard charges reversed plus a full refund of cruise fare, prepaid excursions etc. plus a 100% future cruise credit equal to fees paid for this trip. Terrible end to a great vacation, but HAL is doing the best it can.
Guests can also use the ship as a hotel tonight, and leave tomorrow
I beg to differ! It's now 1/17/20 and no communication initiated by HAL and still no refund in sight. HAL would not transfer our cruise funds over to the Koningsdam set to sail the day of the cancellation so we are officially out the cost of two cruises until HAL comes through. Horrible experience for a first ever cruise.
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Nieuw Amsterdam - December 14th - Azipod failure
in Holland America Line
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