Bikerkittie

I recently booked a first time cruise for 2021 with a TA that I don't trust (long story) My question is Can I change agents (or book through cruise line) without losing my on board credit or the specific room I chose?

4 minutes ago, iamtrustworthy said:

Hi Bikerkittie,

 

Do you record your phone calls? If not, maybe the TA does.

 

Steve

No, I don't record and I doubt the TA would help me even if he did. 

I did get booking # and confirmation from Princess but nothing itemized from TA. Being a newbie I foolishly thought that was all I was to receive.

I was mainly trying to contact TA by email/text in an effort to get something in writing. They just give me the run around so I will contact Princess and hope for the best but I have a strong suspicion I paid for insurance and that money was pocketed.

Now I'm hoping I can change my future booking, from them, to a new TA or Princess directly. 

I feel so let down. This will be my third TA and I've yet to actually go on a vacation. Though I did get pretty close once! 

I want to thank everyone for their time and advice!

On 4/21/2020 at 8:12 PM, Bikerkittie said:

Hello I am a new cruiser and booked my first dream cruise thru a TA I follow on social media. I flew to Fort Lauderdale 3/7 and my sailing on Regal princess (3/8) was canceled at 3:30 am. My TA was on vaca but the assistant got me a flight home for $9!!!! Princess promptly gave me a 100% refund AND 100% future cruise credit on everything I purchased thru them. Now here's the problem, I sent out a text and couple emails to TA to start claim for flight/hotel/uber and the delayed reply was I didn't have travel insurance. I'm quite positive we discussed it and I redily agreed. I even took notes when booking and jotted down the price. What can I do?  Any advice is greatly appreciated!

*Update - I sent an email to TA asking for a copy of the invoice and two days later, no response! Pretty sure they took my payment but didn't get me a policy. And I had just rebooked my canceled cruise through them. This is a mess!!! 

35 minutes ago, ontheweb said:

Was it insurance through the cruise line or with a private company? Do you have a record of who it was with? If so, I would contact the company directly if that is what the TA is saying.

It was through TA by phone. TA says I dont have it but can contact insurance company to check?? I'm worried I paid for it but wasn't covered. 

I booked over the phone. I was taking notes while discussing and I wrote down the fee I accepted for coverage so there is nothing I signed.

38 minutes ago, Shmoo here said:

Typically, when you book through a TA and they offer insurance, if you reject it, they make you sign a paper that says you're aware that not purchasing insurance means you are responsible for any losses.

 

Do you have such a paper in your notes?  Does the TA?

Hello I am a new cruiser and booked my first dream cruise thru a TA I follow on social media. I flew to Fort Lauderdale 3/7 and my sailing on Regal princess (3/8) was canceled at 3:30 am. My TA was on vaca but the assistant got me a flight home for $9!!!! Princess promptly gave me a 100% refund AND 100% future cruise credit on everything I purchased thru them. Now here's the problem, I sent out a text and couple emails to TA to start claim for flight/hotel/uber and the delayed reply was I didn't have travel insurance. I'm quite positive we discussed it and I redily agreed. I even took notes when booking and jotted down the price. What can I do?  Any advice is greatly appreciated!