Goldshep

22 minutes ago, cruisin*tigger said:

If you call their number, 800-764-7419, option #3 is to speak to the guest care dept. after a cruise.

Sorry, that did not work. Rep said I must email any post cruise issues to Guestcare@Carnival. You also get a automatic response saying it can be 30 days for response. In my case it was 27 days, they called me. The call came across my caller ID as spam so I didn’t answer it. They left a message (with no direct return number) and sent a email indicating they had called. E-mailed back to prompt another call. After weeks I finally spoke with a rep. and they said they’d let the ship know and made a offer of $25 OBC to use on a future cruise. I asked for the concern to be escalated and he said he would, but emailed the following day that no additional escalation was necessary. Based on my conversation with the rep. it didn’t seem like he totally grasped my concerns, or perhaps he was overwhelmed.  That is why I posted here to share this disgustingly gross occurrence. Not here to debate how clothes are stored whether clean or dirty. I’m just sharing what happened to us and how Carnival failed us. 

1 hour ago, Janet&Carl said:

 

 

Splendor has not been in Australia recently at all - you are wrong there.  We have not had any ships here at all since Covid close down until very recently and Splendor was not one of the ones that restarted.

Splendor was over seas (I believe in Australia) until it arrived here in the states for the start up in early May. 

6 minutes ago, PetalumaCruiser said:

Simple, you email the president, her executive secretary will get a hold of you

I’d love her email if you are willing to share it. 

49 minutes ago, PetalumaCruiser said:

I email or call. Lest than 2 days respond

I’m not that lucky. You cannot contact Guest Care post cruise by phone. 

27 minutes ago, DrSea said:

Can you post a pic of your cloths? Just wondering what it looks like. 

Here is an example. And yes I have photos of clothing worn during the cruise w/o damage. 

5 minutes ago, sanmarcosman said:

They'd have gnawed through a hamper. You can't win with them. 

Very true! I was being facetious to the person that felt clothes on the floor somehow justified it. 

3 minutes ago, LTCruzer said:

“the dirty clothes we’d piled on the floor in our cabin”

 

Who piles dirty clothes on the floor for a week except teens / college kids?

I do, my clothes are piled in a hamper which is on the floor at home too. What do you do?  Maybe I should bring a portable hamper next time? That would’ve prevented it….

3 minutes ago, Goldshep said:

I am not sure what this vent thing was. I can tell you it was next to the cabins small refrigerator. We were in the CS 9202. Exhaust for the fridge? I’d don’t know, but I can tell you sunlight was coming through and it was slightly above floor level. Behind the vent it did not look like a “finished area” the passengers would see. 

3 minutes ago, chengkp75 said:

Each cruise ship is required to have a pest control officer, whose only duty is the pest control program.  This goes beyond rodents to roaches and fruit flies.  The rodents would not be in the cabin areas, they would be in the food prep and storage areas.  And, if there were rodents in the passenger cabin areas, this would have been a long term problem, and this would have been found by USPH inspectors long ago.

 

Not sure what a "disconnected" vent (between the rectangular and round) would be (not an AC return), they are never near the floor, and they don't go "outside".

I am not sure what this vent thing was. I can tell you it was next to the cabins small refrigerator. We were in the CS 9202. Exhaust for the fridge? I’d don’t know, but I can tell you sunlight was coming through and it was slightly above floor level. Behind the vent it did not look like a “finished area” the passengers would see. 

28 minutes ago, sanmarcosman said:

EcoLab products for businesses ran an article with their cruise line customers in mind recently, after the re-start of cruising. There is a Carnival connection if you look at the cover photo here but all mass market lines are required to practice rodent prevention.

https://www.ecoclearproducts.com/blogs/news/rats-on-your-cruise-ship

Interesting for sure. This makes sense too since the Splendor had recently arrived in the states from Australia specifically for the Alaskan season. I think Carnival was trying to capitalize and put all their ships back in service  while the Australian ports were still closed to cruises. 

32 minutes ago, cruisingguy007 said:

If this is true, that is horrible/disgusting. Rats and roaches are a line too far, time to cancel the next sailing or push it back and fumigate the ship. Not saying it isn't true but your post count isn't compelling.  

Not sure what post count has to do with this. If your asking if I’m a regular on CC I am not, long time member though. We take a cruise every few years, so I don’t float around on these pages often. I come to this site mostly for research when planning.  This most recent experience is worthy of sharing as a warning to others. I agree disgusting. 

Carnival has hit an all time low in my book. 
 

We sailed on the Splendor out of Seattle at the end of May. We paid a pretty penny for this cruise as we stayed in a Suite. 
 

Alaska didn’t disappoint, but Carnival sure did. From not having enough staff to support the passengers, no food available at prime times ie 11:30am (except pizza & ice cream), no decent entertainment etc. etc., when we got home we found gnawed holes in our clothes. 
 

Background:

Upon boarding and checking out our suite my spouse noted a vent that was not covered, it looked like a return a/c vent. The vent was rectangular and the galvanized tube on the other side was round, the rectangular vent was maybe 16x8, and the tube 6x6 so there was a significant amount of open space around it. The vent was about 4” from the floor on the wall. It appeared to be going to the outside. My spouse closed the vent to prevent air from escaping (and for privacy). Done, we didn’t think anymore about it. Fast forward through a miserable week of missing  amenities, we fly home only to find that the dirty clothes we’d piled on the floor in our cabin now had gnawed holes in them. Apparently mice or rats had chewed our clothes for nesting materials. 
 

As suggested we contacted Carnival Guest Services. We waited weeks for them to respond. Carnivals response was simply we’re going to notify the ship of your reports and as a gesture of good will we’ll give you $25 pp to use on your next cruise. What a joke!

Take Away-

Beware of sailing on Carnival, they were always a more budget friendly cruise line but this has taken them to a new level. 

Can I jump on the bandwagon and ask if anyone has stayed at The State Hotel? We have 3 nights booked there pre cruise. After reading another tread regarding downtown security it appears as if it’s near the dreaded 3rd Ave., and several people recommended staying away from 3rd. Is it that close? Should I look elsewhere? 

My daughter got this email for her cruise in late October. No San Juan. 🙁

What happens if you booked a Captains Suite, since there is nothing similar on a Spirit Class ship? Will they assign a suite and refund some money? The CS is 2k more than the Grand Suite. 

I was looking at The State Hotel prior to our cruise. They have a special pay for 2 nights, 3rd free. Any thoughts on this hotel?