cvoorheis

We were cancelled by Princess on March 12th for our March 15th cruise. Chose option 2 on March 12th and received FCC on or around April 10th. Filed a dispute with Amex this morning for the refund amount and they've already credited my account. 

7 minutes ago, Cruise Raider said:

 

You already knew that ... I just wasn't sure as it was your first post here.  

And yes, create an account under your husband's captain's circle number.  I know that for certain things, mine and my husbands have different credits posted.  Hopefully, it is there.  

Found it by creating an account for him! Probably would have found it without creating an account when I rebooked and put in his guest information. Now I just wait for the refund. Thanks again! 

10 minutes ago, Cruise Raider said:

Not sure of the specifics of your booking, but, just in case ...

Your FCC will be in the amount of the cruise fare alone, excluding taxes and fees.

Also, if you see an FCC under your own log on, be sure to check the other passenger’s log on as well.  The FCCs are distributed to each passenger, so it may just be that they are under your cabin mate’s log in.  Not sure exactly how they are handling things but, I’ve heard it has been done this way in the past.  It might save you a phone call.  

Thanks...the FCC is 50% of the cruise fare. I thought there might be another 50% assigned to my husband somewhere but he doesn't have a separate login as far as I know. I guess I can try and create an account for him. I'll look in to it. Thanks for the help! 

March 15th cruise was canceled on March 12th by Princess. We chose option 2--100% refund, 100% FCC. We've received 50% FCC and no refund. I don't know if more FCC is coming or if there's a mistake. I guess I'll have to break down and call.