My upcoming May 10th Cruise with Celebrity Cruises on the Millennium from Tokyo to Vancouver was recently cancelled by Celebrity because of the Coronavirus. I have no issue with Celebrities decision to cancel the cruise, safety first, what. My issue is with the extraordinary level of Customer NO Service with regards to communicating and refunding monies to passengers such as I who have paid in full for the Cruise, Hotels and Airfares.
As I booked this Cruise in the US but am now in Europe, I am unable to call the US 800 number and if I call the European office I am referred back to the US office. Emails one asks, ahh yes emails. I have received only one email from Celebrity informing me that I will receive a refund for the cruise passage only, to be issued back to my credit card after two billing cycles. My prepaid non-changeable and non-refundable hotels and airfare cost would only be reimbursed up to a maximum amount of $300 upon submittal of the cancellation receipts.
As I have expended over $3,000 on non-refundable, non-changeable airfares and hotels associated with this cruise, its safe to say that I am not happy with Celebrity Cruises. To add insult to injury, the email stated that I would be receiving a $300 voucher for a future cruise with Celebrity. I would like to tell them what they can do with there voucher only my complaint might not be posted.
To date all of my emails to Celebrity Cruises have gone unanswered and so it's safe to say that I will never book a Cruise with Celebrity again and would advise those who are planning a cruise to avoid Celebrity. They have a reimbursement policy and a customer service department that is non-existent (except for new bookings) when an issue arises or a legitimate request for a refund is made.
PS: This is the first review that I have ever Posted, be it for a hotel, a restaurant or a cruise line and I am a frequent cruiser, which should tell you the level of dissatisfaction that I have with Celebrity.
Celebrity No Refund Virus
in Celebrity Cruises
Posted · Edited by James E H
Grammer
My upcoming Cruise with Celebrity…
My upcoming May 10th Cruise with Celebrity Cruises on the Millennium from Tokyo to Vancouver was recently cancelled by Celebrity because of the Coronavirus. I have no issue with Celebrities decision to cancel the cruise, safety first, what. My issue is with the extraordinary level of Customer NO Service with regards to communicating and refunding monies to passengers such as I who have paid in full for the Cruise, Hotels and Airfares.
As I booked this Cruise in the US but am now in Europe, I am unable to call the US 800 number and if I call the European office I am referred back to the US office. Emails one asks, ahh yes emails. I have received only one email from Celebrity informing me that I will receive a refund for the cruise passage only, to be issued back to my credit card after two billing cycles. My prepaid non-changeable and non-refundable hotels and airfare cost would only be reimbursed up to a maximum amount of $300 upon submittal of the cancellation receipts.
As I have expended over $3,000 on non-refundable, non-changeable airfares and hotels associated with this cruise, its safe to say that I am not happy with Celebrity Cruises. To add insult to injury, the email stated that I would be receiving a $300 voucher for a future cruise with Celebrity. I would like to tell them what they can do with there voucher only my complaint might not be posted.
To date all of my emails to Celebrity Cruises have gone unanswered and so it's safe to say that I will never book a Cruise with Celebrity again and would advise those who are planning a cruise to avoid Celebrity. They have a reimbursement policy and a customer service department that is non-existent (except for new bookings) when an issue arises or a legitimate request for a refund is made.
PS: This is the first review that I have ever Posted, be it for a hotel, a restaurant or a cruise line and I am a frequent cruiser, which should tell you the level of dissatisfaction that I have with Celebrity.