simonph

44 minutes ago, yorky said:

Disney Queen my wife works in banking. I’ve just asked her and all you need to do is phone your credit card company and give them your account number and sort code and they will transfer it to your bank account without a problem.

Hi, yes I’m the UK. Have had credits before and it’s usually an easy process to get the money transferred.

4 minutes ago, DisneyQueen999 said:

louise1809,

We've got a big family cruise booked with RCL in August, but the rate these refunds are being processed I'm not even going to make the final payment. That is just too much money to wait months to get back.

The other point is, they are refunding back to original payment cards which is a pain because if you've paid off that credit card bill you then have money sitting there in your credit card account that you can't access unless you spend more money.

I'm so tired of all this nonsense. It seems that once you've paid these companies money they make it as difficult as they can to get it back, all the while cashing in on the interest they're getting on it while customers worry when they will ever get it back.

Your CC company should transfer the in-credit balance to your bank account on request.

Just now, louise1809 said:

And have you had a refund yet? Our TA is in Germany.... we used the online form too but got no acknowledgement.  

No refund. Just the handful of emails from celebrity telling us our onboard restaurant reservations have been cancelled.

13 minutes ago, louise1809 said:

We have not even had a cancellation invoice yet, just nothing, our cruise sail date was 3rd April, cancelled 15 March, requested refund via TA, and nothing since, just ‘wait’ from our TA. Its frustrating to say the least. 

We received a cancellation invoice from our UK TA o the 26th of April. We had already indicated to celebrity, via the online form, that we wanted cash refund on the 14th of March. I think we were meant to be on the same cruise as you.

In the past I have had credit from cc transferred to a bank account. Once in credit the money belongs to you to do whatever you wish. That is my understanding in the UK.

Don’t mind as long as everyone is being told the same story

Just been told by our TA that it could take up to 10 weeks to get our refund. Anyone else been told similar?