Onboard Bill

48 minutes ago, sogne said:

Email 5 min ago applies to cancellation up to 31 August sliding scale between fc and refund transfer fee waived OBC if you go sliding scale 4 nights number fully ok with us we have 3 cruises before 31 August

This is very welcome from Cunard UK, after a frustrating period of silence. I received my email at 0809 hours GMT.

The front page of the Cunard website is now showing all the details of these new "Flexible Booking Terms".

10 minutes ago, LittleFish1976 said:

 

Just to clarify, are they refusing to give you a FCC? or refusing to give you a refund instead?

 

 

As I'd be content simply not to lose money, I only asked for a FCC, for 100% of the money paid for the current cruise departing 28 March. So, I didn't ask about a refund. I imagine that one would be less likely to get that than a FCC.

Just rang Cunard UK at 0815 GMT and they're not budging on giving an FCC yet.

18 minutes ago, Peggy Tuten said:

Thanks for posting the info.  I presume that we're on the same 17 March QV cruise. Not happy with Cunard - several friends booked with other lines for March/April cruises have received a 100% future cruise credit.  It's not just the cruise - I have several weeks of touring scheduled once I get to Southampton.  If what's happening in Italy spreads throughout Europe, we'll just have try to change our flights and come right back.  I'd much rather postpone and do the full trip at a later date.

I've been plotting the number of covid-19 cases for Italy, UK, France and Germany. They are all increasing at the same exponential rate. What's happening in Italy is very much happening in the other countries; it's just that Italy started sooner. France and Germany are about 8 days later than Italy. The UK is about 4 days after France and Germany.

I too am very frustrated with Cunard and would like a FCC for my March 28th cruise, by which time the number of UK cases could easily be more than 10,000. I imagine customer loyalty to Cunard is taking a bit of a knock.