Vmjackson63

I was able to find the video message from the Chairman of Viking (see below) regarding second wave of cancellations through August 2020.  In the video he clearly states that ALL passengers currently booked on a cancelled cruise shall have two options.  One a voucher worth 125 percent of original cruise fare or 100 percent of original cruise fare paid!  We only want the original cruise fare paid, not 125 percent.  I sent this to Viking rep and low and behold I got a phone call and hopefully will be refunded cash paid shortly.  I will keep you posted.

https://viking.tv/episode/tors-corner-may

Our Second Viking cruise was cancelled.  When first one was cancelled we took voucher and booked again.  The second cruise was cancelled due to Covid.  Viking now refuses to give us a cash refund in the amount of the original cruise fare.   We have emailed and called their customer service to no avail.   This amounts to them stealing over $10,000 of our hard earned dollars.  Any advice?