MarkieMark16

 Full refund received 6/2/2020 for cruise paid for on Feb 9th, cancelled (by Princess) on March 12th scheduled to depart May 9th.  What an experience for my first "cruise" Good luck everybody.  Peace out. 

9 minutes ago, Coral said:

Cruise fare only.

So I'm out $1K???? That sucks.. 

Since I've been one who's been loud on this board.. 

Received 25% FCC for the FARE amount.. not the complete amount paid to Princess - so to me, I already feel misled. 

This is what the email I got when Princess cancelled said.. 

Option 2 - 100% refund + 25% future cruise credit.  

Perhaps I'm naive, but I expected a full 25% credit on the amount paid based on the way this read.  Does this mean I'm only getting the fare back, and not the additional $1K for packages, taxes and EZ Air?  

It's dated June 1 (yesterday) so if the refund was processed at the same time maybe there is hope of cash soon... 

Here's my beef.  Princess insisted on getting their money 90 days in advance of my cruise departing... to which I agreed.  Paid IN FULL!  Now, they leave me no opportunity for a 2020 vacation, either with them (no cruises) or anyone else (they are keeping my money indefinitely.)  And providing me NO info (no response to emails, phone calls- I can't wait on the phone 1/2 hour- or from my TA - direct quote from TA "I don't know what you're going to get your money and nobody at Princess does either".) No matter what the problem is or the situation, this is bad form from a customer service standpoint. The least that could be done is some sort of regular communication about what the process is - be transparent about it.  Not impressed. 

AND now I discover that the bank dispute won't help..    Is anyone else getting this answer?

38 minutes ago, Aulanis said:

 

Is that a short version of mad elephants ? 

Wish I knew what that meant... 

Yes, this is a once in a lifetime situation (at least in our lifetime). I booked this cruise as a Christmas present for the new wife who has never been anywhere.  I booked thru a trusted friend TA who had a lot of personal experience with Princess, recommended them highly and who is just as frustrated as I am about Princess's lack of communication and service.  (Anybody who feels that email from "Jan" this past week was communication, please let me sell you a bridge or two).  I thought this forum would be a great place to figure out what was going on with my refund.  What I've learned is there is no rhyme, reason or pattern to how Princess is handling this and the majority of forum participants are having experiences similar to mine. To see random posts about refunds ("May 4th" departure date full refund, but people who were days away from embarking have gotten nothing?) has mage me very skeptical about all of this.  Good luck, everyone... and right now I could use that refund.  

18 hours ago, ceilidh1 said:

Just got off the latest webinar. Once again confirmed that ALL FCCs from pause 1 were complete, providing the choice of option 1/2 was received prior to April 30th. They stated that if you had not yet received it and had submitted your form to contact your TA or Princess. Any pause 1 forms submitted after April 30th would not be processed until after May 31st.

 

Additionally, they are no longer going by sailing date for refunds as this was causing further delays. Instead they are using a combination or cancellation date, sailing date, and circumstances of refund (I assume that means easy as opposed to complex).

 

An email will be going to anyone that cancelled cruises that would have been in pause 3 (forget the specific timeframe for cancellation) to include them in the double deposit offer if not paid in full and refund has not been received.

Then you were lied to... I'm assuming Pause 1 was March 12th, when Princess first canceled cruises thru May 11 - Ours was scheduled to depart May 9th.  We received the cancellation email March 12th, replied with a request for Option 2 (as my wife is totally spooked and won't ever go on a cruise until there is a big change) and have gotten three emails - no money  - no FCC - nothing.  

It’s another “hold your horses cowboy” email from Jan.  Second one this month.  
 

Here's my update - my TA's direct quote was "I think you'll get your refund but I don't know when and no one at Princess knows either." 

61 days from the day Princess cancelled my cruise.  Two emails, nothing else. 

I've spent some time looking up consumer protection laws about refunds.  In Ohio (where I am) there is an 8 week time period between the expected delivery of a good or service and the ability to sue for a refund.

"It is deceptive for a seller to accept money from a consumer and allow eight weeks to pass without:

My TA is telling me that the credit card companies are also a problem right now, as they are stacked up with refunds etc. and are slow to actually process the thing... or at least that's what Princess is telling her. 

1 hour ago, ghstudio said:

 

Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork.  Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon.  

Well that is good news.  I believe this is the first post I've read for any action at all for folks who chose Option 2 (Lower Value).  My sailing was going to be May 9th (two weeks from yesterday) - was a Christmas gift for the missus, who has been dreaming of it for weeks.  For me.. still crickets... 

Day 41 (from receipt of my "Princess Booking Compensation Receipt" after they cancelled and I chose Option 2.  Still....

crickets.

4 hours ago, Carnevale said:

 

I am interested in the part of your post that I have highlighted.  Were there any reasons that were shared with you that you can pass along?  What are the benefits / disadvantages to seeking a credit card refund now?

It wasn't a credit card, it was a debit card.  Different rules.  It was just suggested that starting that process was demanding and should only be used as a last resort. 

Day 36 since the Great Cruise Cancellations of 2020 - To recap, the official cancellation notice came the morning of March 12.  After discussions with the missus, we decided to take the "lower value" cash option and received a "Princess Booking Compensation request receipt" that day .  On March 19, we got an email about the cancellation of our Ocean Medallion, and on the 20th our TA got notice of the cancellation of the flights.  Sometime that week, the cruise disappeared from our personalizer.  

And that's it.  No more communication.  It's been strongly suggested to me (from those who's advice I trust) that I not dispute the charge with the bank until the 60 days are up, so that's what I will do.  Sit..   and...   wait.     I'm lucky enough to not be in a desperate need for money - I certainly don't want to lose the thousands of dollars I have invested in this cruise, but I'm not starving if I don't get it back.  

And I'm thinking Princess/Carnival is holding onto cash because of a future lawsuit problem.  Bloomberg News says over 40 Carnival cruise guests have died from COVID-19 in the past year.  In reading the article one gets the impression that the CDC's Cruise Ship ban came exclusively from their experiences with the Diamond and Grand Princess.  https://www.bloomberg.com/features/2020-carnival-cruise-coronavirus/

37 minutes ago, dearinger said:

Those of you who have (or haven’t I guess) received a refund, is the cruise(s) still showing in your personalizer? Mine finally dropped off this morning and I can confirm I did not receive any travel days credited (wasn’t expecting to). 

Mine dropped off about a week after the cancellation, and I got a notice that the EZ Air was cancelled and an email that my Medallion order was cancelled as well.  But nothing about any refunds as yet.. Cancelled March 12. 

From the Princess "FAQ" on cancelled cruises..  60 days from actual request for refund.  I'm at 25 right now.. 

1. How long will it take to get my refund or Future Cruise Credit (FCC)? 
   Given the volume of requests and the care being dedicated to ensure each one is handled accurately, it will take approximately 60 days for refunds and FCCs to be processed from the date we receive a guests preference. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.

Booked in November, paid in full in February, scheduled for May, cancelled in mass cancellation in March, got confirmation of refund request on March 12... since then crickets from Princess.