mstayman

1 minute ago, Milwaukee Eight said:

I’ve been following. You’re First Class. It’s been enjoyable watching your posts. 

Yes.  I agree.  Very informative.  Thank you.

32 minutes ago, RosieRoo said:

Ok, so I followed your advice re email. Let’s see what happens.
 

The only thing I accomplished in my two hour conversation was verifying facts I had already read here on CC. 

 

1. FCC can be used on an existing cruise (which we knew, but had to be verified by two different people at RCCL)

2. Multiple FCCs can be used on one sailing

3. They will pool the FCCs on the same reservation as long as both parties are on the reservation (meaning if one guests FCC is larger than the other)

4. If there is an excess amount it gets returned in another FCC after you sail

5. Sail by date means sail by, not book by

6. I saved the best for last, “the rules are changing every day”

 

To Royals credit, the agent I spoke to was very nice. She spent the whole time on hold with me while getting answers to all the above questions. I feel bad for some of them because the rules are changing daily even for them.  I think it’s difficult for them to keep up. 

 

 

I’ve never had a bad rep.  All courteous and patient.... just never consistent info was the frustrating part.  I’d read opposite information here in the forum from seasoned/well informed travelers/TA.... call back RCL and still stonewalled or told “ you are partially correct..”... 

1 minute ago, RosieRoo said:

You’re going to love this. They tried to tell me it can’t be used on an existing booking. I’m like, that’s silly. I’m not even beyond final payment I could just cancel and rebook. 

I wish they would all get educated on the rules.

🤦🏽

You can rebook but then you can’t use it on a previously booked cruise that you rebook for the same date... got denied that option also....

6 minutes ago, Ourusualbeach said:

I can tell you that on existing bookings that have not been cancelled TA’s are allowed to do double name changes (previously not allowed) up to 48 hours prior to sailing for sailings departing prior to Sept. 1, 2020

 

Name changes on FCC’s are not allowed for those under 70. 

Ugh,You are full of good info today... 😉 

3 minutes ago, Ourusualbeach said:

There was another confirmation today that you could indeed apply two FCC’s to the same person. 

Unbelievable.  I just gave up and applied for the refund this weekend to avoid “gifting” my daughters 17yo friend an FCC she couldn’t possibly use.  That also was mixed messages when I was told there “was a fee” to change the name...to absolutely “not able to change the name” similar to the airlines.

1 minute ago, Ourusualbeach said:

The 810 each will be reinstated and would not be part of this.  

 

Once you have a cruise picked out call and call and they will work with you To redistribute the funds.

 

it looks like you booked under 60% off the second guest which is why the huge difference. FCC’s are allocated based on cruise fare paid so the first persons higher fare is magnified even more so by the extra 25%

I was told by the RCL resolution department you could not apply 2 FCC for the same person to cover one future cruise for the said person.  If you plan on 2 more cruises that’s ok.. but if only only one cruise is your future.....stuck with an FCC...?

Just saying it is at risk.  Not canceled....  sorry for confusion.

29 minutes ago, jrapps said:

Ugh. This is EXACTLY what I was afraid of.

Yes it was for us too.  We were told we would get a refund after our FCC arrived.  Our 90 days prior to cruise date was April 5.  So we paid after I was declined an extension to April 14 waiting for FCC.  FCC arrived April 10.  In the email it said the FCC could not be applied to paid in full cruises.  Nice.

So today we applied for the refund of the March 15 cruise canceled by RCL which will nullify the FCC we cannot use towards the July 4 sailing.

26 minutes ago, jptoz said:

Almost the same exact thing is happening to me. Was told the same thing while on the phone with RCI. My only advice. Take the refund for your july 4 cruise, and get your money back as soon as RCI cancels the july cruise(100% Refund if they cancel) Don't think you want 2 FCC's.

Right.  The FCC is valid until you use it, it expires or you request refund.  We are requesting the refund from the March 15, 2020 RCL canceled cruise and letting the July 4 "paid in full" cruise ride until we go or it is also canceled by RCL.  Having the possibility of 2 FCC's that are required to be used on separate cruising dates is not feasible for us.

1 minute ago, Ourusualbeach said:

You won’t lose anything. 

 

Edit.  As long as you didn’t cancel it before they did. 

Correct.  It was canceled that Friday afternoon.  One rep said I lose $$ room deposit if I opt for refund vs FCC even when he could see they canceled the cruise....unbelievable.

1 minute ago, AlohaLivin said:

I wish they had let us do that! The TA did suggest that once the fcc was applied (or final payment,mit wasn’t clear) that our cash deposit would be credited back to our card. But until today I didn’t realize RCL might try to force us all into 2 cruises if we missed 2 cruises (given the new cruise is 12: days, we expected to be able to put most of our 10k fcc into this one cruise).

So does anyone know:

RCL canceled our March 15 cruise.  Do we lose ANYTHING if we opt for refund since they canceled the cruise?? 

5 minutes ago, johnjen said:

After reading all of this, we are now hoping that RCL just cancels our June 22nd sailing out of Amsterdam, we have invested over $7000 for a JS aft, we also purchased excursions as well so there's around 9 grand in jeopardy....this whole "FCC crap" sounds like a shell game and a runaround. I'd rather have a full refund; I know they'll do their utmost to sweet talk us into a FCC instead of the refund even if they cancel it themselves....I think we are DONE with Royal....we'll just go to Australia after this has blown over and never cruise again. GLAD NOW I didn't buy any of their stock when the cost per share plummeted (I nearly did).....common sense prevailed. I am so sorry for those of you that own stock in RCL because they will more than likely tank, this is turning into a nightmare for them. AND ALL OF US.

 

Agreed.  Lot’s of loyalty at risk.  Even just a lump sum FCC would’ve been sufficient.  I paid the bill, just put FCC in my name...and I’ll split it up.  Now my daughter has a friend with a nice FCC credit at age 17.....crazy.  Airlines similar.

2 minutes ago, johnjen said:

Wait....so you have to pay a deposit on top of your 125% FCC you already paid for.....I do not understand that. You shouldn't have to pay them a DIME.

Yes.  I knew that FCC Could not be used for new cruise deposit.... but the May 31 rule must have been placed after I got duped into paying my “new” rescheduled cruise in full..... but to not credit my CC once I received my FCC is a joke.

As far as I was told from the RCL resolutions department....From my phone call today.

I even asked for an extension to April 14 as FCC was due by April 13 but was denied.  We asked specifically about the FCC being applied to the rescheduled cruise if it was paid in full and was told it would be credited back to my CC.

I was SHOCKED when I read the email with the FCC credits yesterday. 
 

I’m not sure who knows what.

Thanks.  I must have missed the superfine print somewhere.....

Just received my FCC April 10, 2020 from a canceled March 15, 2020 sailing.

The March 15 sailing was moved to July 4, 2020. Another deposit paid and also told I had to pay for the balance of the July 4 cruise (90 day rule) by April 5th, 2020 and then apply my FCC when I received it both from RCL and travel agent.

I read in my RCL FCC email that my FCC CAN NOT be applied to a cruise paid in full..which was done 6 days ago....or I would have my reservation canceled!

Called travel agent, I called RCL. Both declined to apply FCC to the July 4, 2020 paid in full cruise.

I now have a paid in full rescheduled "new" cruise for July 4, 2020 and an FCC from the canceled March 15, 2020 cruise which expires 12/2021.

To top it off, if the July 4, 2020 cruise is canceled due to the new CDC 100 day rule and FCC is issued for the July 4, 2020 cruise, I will have 2 FCC certificates that CAN NOT be applied to just one new future cruise.

Multiple FCC for the same person are required to be used separately on 2 DIFFERENT cruises.

If I request refund for the March 15, 2020 cruise I lose the $1000 rooms deposit.

Can’t really get ahead…..or break even.

Cruiser beware.

Just received my FCC April 10, 2020 from a canceled March 15, 2020 sailing.

The March 15 sailing was moved to July 4, 2020. Another deposit paid and also told I had to pay for the balance of the July 4 cruise (90 day rule) by April 5th, 2020 and then apply my FCC when I received it both from RCL and travel agent.

I read in my RCL FCC email that my FCC CAN NOT be applied to a cruise paid in full..which was done 6 days ago....or I would have my reservation canceled!

Called travel agent, I called RCL. Both declined to apply FCC to the July 4, 2020 paid in full cruise.

I now have a paid in full rescheduled "new" cruise for July 4, 2020 and an FCC from the canceled March 15, 2020 cruise which expires 12/2021.

To top it off, if the July 4, 2020 cruise is canceled due to the new CDC 100 day rule and FCC is issued for the July 4, 2020 cruise, I will have 2 FCC certificates that CAN NOT be applied to just one new future cruise.

Multiple FCC for the same person are required to be used separately on 2 DIFFERENT cruises.

If I request refund for the March 15, 2020 cruise I lose the $1000 rooms deposit.

Can’t really get ahead…..or break even.

Cruiser beware.