Hi all, I've been following this thread with interest as much of it applies to me. I was booked on Boreal from Glasgow to Spitsbergen departing June 16th, received my cancellation letter yesterday, offering me FCC of my deposit plus 20% of the cruise fare to be used within 2 years. I queried the terms specifically and got the usual "Ponant will determine on a case by case basis whether to further extend the FCC or refund if it is not used within 24 months of the original departure date."
Hope this may help some others, I would have preferred a refund but I do hope to cruise with them again and I felt 20% of the cruise fare was reasonably generous.
NEED A FAIR REFUND POLICY DUE TO VIRUS
in Ponant
Posted
Hi all, I've been following this thread with interest as much of it applies to me. I was booked on Boreal from Glasgow to Spitsbergen departing June 16th, received my cancellation letter yesterday, offering me FCC of my deposit plus 20% of the cruise fare to be used within 2 years. I queried the terms specifically and got the usual "Ponant will determine on a case by case basis whether to further extend the FCC or refund if it is not used within 24 months of the original departure date."
Hope this may help some others, I would have preferred a refund but I do hope to cruise with them again and I felt 20% of the cruise fare was reasonably generous.