Denanne

On 5/21/2020 at 7:10 PM, Brummijam said:

I have just received an apologetic email from TUI and it seems that the thousands of complaints are getting some positive attention.

An interesting paragraph here that I have copied across.

 

Following a lot of customer feedback, we’ve completed a thorough review of how we’re looking after you and what improvements we need to make. We’ve developed a new system that will allow you to manage cancelled and future bookings and have created a simpler online process should you wish to request a cash refund, removing the need to call us to do this.

 

 

I have yet to have a look online so I can’t say if it works or not.

keep safe people😉

This is good to know, we thought we would have to fight for a refund.

Thanks for posting.

Thank you for the replies, it does look as if our cruise won't be happening. I know TUI must be very busy but I hope we get a notification from them soon. 

We are booked on Dream for a Caribbean cruise, starting 12.11.20. I have now read that Dream is being taken out of service for a year. Do we assume our holiday is cancelled? I can't find out from the TUI website, but the holiday is no longer being offered on there. I know this is still months away but I would really like to know asap if it's not going to happen. Any advice welcome.