RockyRose

No, afraid not, I am the lead passenger. I have the same issues as no sapphire

Hi, 

All 4 cruises booked direct with Saga, I know what no sapphire means as I have exactly the same issue with “my saga.

1 hour ago, nosapphire said:

When we reached Bronze membership, think the letter came many, many weeks later, the luggage tags and lapel pin never came at all. But the bottle of wine was in the cabin on the next cruise (in those days it was Champagne, now it is Balfour Hush Heath, which to our mind is much nicer).

 

++++

My Saga has never worked properly for me from day one.

In our case, it usually says, "you have no holidays or cruises booked with us" - even when they do show up, they then vanish after a week or so, which makes it annoying as I have to keep using the "manage my booking" log in each time for each cruise. Mind you, my details have been "temporarily unavailable" on and off for 2 months now, in between I get "there is a problem, please try later".

I will get round to asking if they can fix it, but as this has been going on and off for 9 years, I have my doubts.

It would be quite annoying were it not for the fact that Saga are one of the few companies that have Freephone numbers for pretty much everything - so I can always phone and talk to one of their cheerful telephone operators instead.

Thank you, Hopefully Saga will sort out the Membership 

Thank you, my saga doesn’t show all our cruises taken, which i have told all four people when phoning and was supposed to be sorted out in April, but still no result.

Hello All,

we have done 4 ocean cruises with Saga a total of 45 nights, but have not received any club details, have tried ringing and spoken to 4 people  to sort out plus the bot but to no joy, any ideas?

Thank you, that is good to know that we don’t have to remember it all.

We are off on SOA soon, does anybody know if there is a drinks menu in the bars now and not just on the television.

Just checked the site, nothing on sale for the rest of 2024?

Just received an email from saga that they are no longer testing the drivers or any port testing, no matter how long the cruise is.  Will only require a test if the destination asks for it.

Will post back , think we will wait till November as testing might change before we cruise.

Thank you for the replies, we will check with Saga as it doesn’t state anything on there frequently asked questions only mentions a health questionnaire.

We are going on the spirit of adventure in November, does anyone know if saga are still doing the covid test at the port before embarking on a cruise.

Thanks for your reply, they sound interesting, keep enjoying your holiday and thanks again for your blog.

Rocky Rose

8 hours ago, Host Sharon said:

Guest speakers hello Professor Nigel McLennan a motivational speaker, Sir David Durie former governor of Gibraltar and celebrity chef Kevin Woodford. We also have a port Lecturer Susan Leng.

Thanks for the reply.

Brilliant Blog, Sharon,

Thank you for keeping us updated, could I ask a couple of questions?  What speakers are onboard and is the laundry open.

Thanks. Rocky Rose

Thanks to everyone on the forum that have shared their experience on the Spirit of Discovery, this is our first time on a Saga cruise.  We have previously sailed with P&O and so it has been brilliant learning about what happens, please keep sharing, we were due to go on the Italian charms but are now going on the Scottish Highlands and Islands followed by the Wales and green West Country..

Rocky Rose

Think I am in that club as well, originally cancelled cruise due to foreign office advice in March, received cruise funds in 82 days, when we had to cancel we were told that shore excursions would be funded automatically, then when we chased balance at 68 days told we had to fill in form for shore excursions and should be refunded in 60 days, guess what still waiting for the £232 80 + days later.  Anyone else awaiting shore excursions payment

1 minute ago, Eddie99 said:

If they survive and mean to go forward, perhaps a total shake up of their IT functions will be a benefit to come out of all this?

It’ll cost in the first instance but surely it’ll pay for itself in time?

Let’s hope they re do there awful booking site, old one was much easier to use.

21 minutes ago, jeanlyon said:

Yes it's odd.  Normally you would expect something after midnight, but I looked at my bank in the morning and there was nothing, then late in the afternoon, it was there.

Same thing, nothing in the morning then in the afternoon appeared 

42 minutes ago, Tablelamp said:

I paid for my mid May cruise by Debit card, I wonder if they will put my refund, when it comes, straight into my bank account.?

That’s what happened to us.

21 minutes ago, Happy afloat said:

Congratulations, hope the rest of what you're owed comes through soon.👍

Thank you, because of having to fill out the shore excursions form later on that wehadn’t been told about they aren’t due till July 

23 minutes ago, grapau27 said:

Fantastic news,it's nice to see more members getting their refunds.

Thanks, hope everyone gets theirs soon.

19 minutes ago, grapau27 said:

Great news, really happy for you.

Me too, Yipee just checked our bank account and we have won today’s P&O raffle, still awaiting deposit on credit card and shore excursions booked, but at least balance has been returned, only taken them, — days.

42 minutes ago, jeanlyon said:

Already refunded for 19 night cruise on Arcadia on Deck 8 inside cabins, so it's not that.

Like you say, no idea how they are doing the refunds, doesn’t make any sense.