Dave K

Thanks TigerB, I think Mrs K would prefer breakfast in our cabin.

Always handy to know about Epicurean though.

Thanks for the info. Will do it now.

We are booked on Arvia this Summer and my wife will be celebrating a milestone birthday. We would like to celebrate it with Champagne Breakfast, but i can't see anywhere on the cruise personaliser to book it before boarding. I have seen it is available as part of a celebration package where you get other things with it such as flowers, cake etc, but not available to book just Champagne Breakfast.

Does anyone here know if this is something that i can order once on board?

We had an email a couple of days ago. £150 extra OBC for our Canaries cruise on Ventura in April. That gives us £710 altogether as we got £560 for booking select price. Happy Days!!

We were on Ventura in October and small flat white and latte were both around £2.90. Can't remember how much the larger drinks were. We also had free cake/pastry with our drinks.

2 minutes ago, Pink-belle said:

The reason I say it’s inaccurate is I have a BLC discount and have not been cancelled. 
I booked at 9am on launch day, but as a gesture of Goodwill P&O repriced my cruise when the discount launched. I know others who benefited from this also, and they have not had their bookings cancelled either.

 

So if the customer service rep told you that they were wrong, and causing unnecessary harm to the reputation of their employer. 

The early bookings may that had the BLC discount applied later may be ok then, and the ones made in May are being cancelled.

Fingers crossed you don't get yours cancelled then.

2 minutes ago, Pink-belle said:

Sorry but I don’t believe the post by Dave K is accurate. I’ve not received an email or a telephone call, and have been able to book my “entertainment” over the last 24 hours. 

 

It has been posted that all staff and friends and family had their cruises cancelled, as the first cut.  
 

The cruise on the 27th June reached a 1000 pax by early morning on launch day 22nd March.  So it stands to reason that anyone booking after the BLC offer launched in May would be cancelled. That’s nothing to do with promotion or fare paid, that’s to do with booking order. 

 

Maybe it was the way he worded it. But he definitely said they were cancelling BLC bookings due to large discount they had received. However if most of these bookings were made in May then they would have been made after the 1000 pax limit was reached. So they would be cancelled anyway.

P&O rang me this morning to ask if i had received the cancellation email and to apologise for cancelling my booking.

I asked what the criteria is for cancellations.

He said it was 'last booked, first off'

Also said that they were cancelling BLC holders bookings too as they were heavily discounted, no matter how early they were booked.

I wonder if P&O are doing the cancellations in order of loyalty tier, i.e starting with Pacific level

2 minutes ago, Pink-belle said:

Excellent, I know I checked before I booked and it said if your cruise was cancelled no fee, but I took that to mean the whole cruise.  Another good reason to use CPS. 

Yeah, i was surprised when they said they'll do the refund and no mention of fees.

Just called CPS and asked for refund. No mention of admin fee😁

1 minute ago, Pink-belle said:

When did you book? Some with allocated rooms say they have been cancelled.  I am guessing like P&O they will honour the first 1000 pax bookings.

Booked it on 19th May.

1 minute ago, lindylooellalouise said:

Hi me too booked on same cruise so disappointing wondered why we hadn’t been allocated☹️

We were allocated a cabin on sunday

Looks like i will only lose £15 admin fee for parking and insurance was about £20 for single trip.

So wouldn't be too  bad.

3 minutes ago, Pink-belle said:

Dave so sorry this has happened to you.  Have they given you any options at all, moving to a later date or additional FCC?

 

I feel foolish, they must have really oversold if not doing their usual move over process😢

They have offered a full refund or 125% FCC.

Think i'll  go for a refund.

Just had an email from P&O telling me that my booking has been cancelled due to the government's extension of the passenger capacity limits.

We were booked on Britannia for July 4th (B113Q)

Got to try to cancel travel insurance and car parking now🤬

Wonder how many others will get bumped off?

Got a refund to my CC late last night. It was for shore excursion to Monaco for GP. Quick call to bank to transfer. 

Day 62. That means i've got everything back now😃

I too had an email to confirm refund that i received last week. Wonder if i they will refund twice😁

I think i'd hang on to it for a week or two. See how they like it! 😁

10 minutes ago, grapau27 said:

Great news Dave and in reasonable time for P&O refunds.

Was expecting to start calling them at day 60 so a pleasant surprise when i checked CC account today.

Yeah really odd.

No mention of any charges and she said it could take up to 4 days.

My 1st post......and a good one too!

Refund received today for Oceana cruise No E012B which would have ended yesterday.

Filled claim form in on April 3rd so it's day 56.

Had no other communication from P&O since (other than the 1 from Paul Ludlow).

Money paid back onto CC. I rang CC company and they have transferred money to my current account.

Just waiting now for refund for Monaco GP excursion that i booked with P&O.

Hope everyone else gets theirs soon!