HenryAlice

17 minutes ago, Aulanis said:

 

We were to be on Pacific Princess - sail date 15/05
cancelled 18/03

refunded cruise fair $10k 08/05

excursions refunded 29/05

EZAir to be fcc - not yet received

12 minutes ago, SunLakesBob said:

Who did you contact at Princess? I have contacted customer relations and various executives. No response?

In Australia we only have 1 number to call. I spoke to the reservations team and if not happy with what I was being told, I requested to speak to their supervisor. I was always put thru to the supervisor. The supervisor then told me they would send an email further up the chain as they had a contact in the refund team. Unsure how true this was. Each person I spoke to said there were many notes on my file. (Because of the amount of times I called). This happened a few times. 
I am also unsure if my persistence is what refunded me the money inside of the 60 days. Or just lucky....

Hi all
 

I have been following this forum for many weeks now. Thank you all for the information provided. You have all been very helpful.
 

I cancelled our cruise 18/03 for 15/05 sail date. We did not fall into either pause 1 or 2. However we were told full refund on cruise fair and fcc for EZAir (as we had restricted flights). We were told 7 days for the Refund. Later found it was 60 days.

We were refunded the cruise fare $10k just inside of the 60 days. The refund was triggered 28/04 and payment was released (by Princess) to the credit card 08/05. Showed up on my card 3 business days later. Backdated to 8/05
 

Refund for excursions were triggered 22/05 and released (by Princess) to my card 29/05. Showed up in the credit card 3 business days later. Backdated to 29/05.

First refund was triggered and took 2 weeks to be released by Princess.

2nd refund was faster. Only 1 week from when it was triggered.

I contacted my bank after the 2nd week of waiting and filed a dispute. Was told 45 days wait for the dispute. At 44 days my bank informed me by email the dispute was not going to proceed. We were to contact Princess direct for refund. This was due to the pandemic. 
 

Lucky for me, the $10k hit my account the day before the email. If it were the other way around, I would have had a heart attack.
 

Still waiting on the EZAir $2k credit and the out of pocket expenses claim $180.00 (Emailed 19/03).
 

Overall happy with the outcome.
 

For those who are still waiting, hang in there. They are getting faster with the refunds.

FYI - I contacted Princess twice a week.