croftsohana

This was to be our very first cruise experience and UnCruise ruined it. UnCruise cancelled our Alaska cruise for May 9, 2020 and refuses to refund our $18,000+. UnCruise also did not honor trip insurance which we purchased from UnCruise. We made numerous requests for a refund and all have been rejected. (1) UnCruise falsely accused us of canceling the trip on our own before they cancelled it; (2) UnCruise faulted us for exercising our right to dispute all charges with Costco Citibank Visa, and filing complaints with the Better Business Bureau and State of Washington Attorney General’s Office; (3) UnCruise took taxpayer PPP bailout AND kept our money. Don’t believe all the glowing reviews from UnCruise customers. UnCruise has an “F” grade from the Better Business Bureau because of their refusal to refund customers for cruises the company cancelled in Alaska, the Galapagos and others. 
 

UnCruise does not deserve to be in business. This was to be our very first cruise experience and UnCruise ruined it. UnCruise cancelled our Alaska cruise for May 9, 2020 and refuses to refund our $18,000+. UnCruise also did not honor trip insurance which we purchased from UnCruise. We made numerous requests for a refund and all have been rejected. We paid for a cruise that was not provided because UnCruise cancelled it, not us. Our $18,000+ was for a family adventure in Alaska NOT a financial bailout for a cruise operator. During this global pandemic, stay at home orders, travel restrictions, personal financial hardship, it is unreasonable and unacceptable to be denied a refund. We will not be traveling until there is a Covid vaccine. And we do not trust UnCruise to do the right thing for safety or otherwise. Do not believe all the glowing reviews by loyal customers. UnCruise deletes and blocks all negative reviews. During these uncertain times, a company shows their true character. UnCruise is a fraud!