Filed to cancel our cruise for January in March, as I am high risk for Covid19. We were super patient as we knew how crazy busy they were and that it could take up to 90 days. After 2 months without even a confirmation email, I tried calling Carnival, but could not get through. Eventually, in June, I reached out to the man who booked my cruise, asking him to give me or my partner a call. (At this point the cruise we were booked on had actually been canceled by Carnival, yet we still had not heard back from them.) He said he would, but never did. I reached out again the other day. He replied very nastily back to me saying that he in fact DID talk to me and even transferred me to the refund department. I said, “oh I’m sorry, but that must have been another client. I have never received a call and neither did my boyfriend. I can send you my phone log from that date.” He said “I call everyone back. But call me on Monday.” I insisted I never spoke with him and wished him a good weekend.... “ok”.... What a nice response, right? How is it that I can be human enough to understand that he has probably been so busy that he got me confused with another client... yet he is too pompous to think that that wasn’t even a possibility? So yesterday I sent an email to the guest care team. I know the office is closed, but I’m running out of options. I’m only 23 and worked really hard to save up and book my first adult vacation. Carnival was sweet as pie when I was booking and now they are ghosting me. This is genuinely not okay customer service. I’m so upset by this. I really just want my refund. And we used a debit card for monthly payments, so it is difficult to dispute. My dad suggested that I make a claim with the Better Business Bureau. My mom suggested I reach out to others in my situation and make a post on social media go viral. I’m not quite sure what the answer is, but I just know that this is not right.
APRIL 6 REFUND THREAD: Have you received your refund?
in Carnival Cruise Lines
Posted
Filed to cancel our cruise for January in March, as I am high risk for Covid19. We were super patient as we knew how crazy busy they were and that it could take up to 90 days. After 2 months without even a confirmation email, I tried calling Carnival, but could not get through. Eventually, in June, I reached out to the man who booked my cruise, asking him to give me or my partner a call. (At this point the cruise we were booked on had actually been canceled by Carnival, yet we still had not heard back from them.) He said he would, but never did. I reached out again the other day. He replied very nastily back to me saying that he in fact DID talk to me and even transferred me to the refund department. I said, “oh I’m sorry, but that must have been another client. I have never received a call and neither did my boyfriend. I can send you my phone log from that date.” He said “I call everyone back. But call me on Monday.” I insisted I never spoke with him and wished him a good weekend.... “ok”.... What a nice response, right? How is it that I can be human enough to understand that he has probably been so busy that he got me confused with another client... yet he is too pompous to think that that wasn’t even a possibility? So yesterday I sent an email to the guest care team. I know the office is closed, but I’m running out of options. I’m only 23 and worked really hard to save up and book my first adult vacation. Carnival was sweet as pie when I was booking and now they are ghosting me. This is genuinely not okay customer service. I’m so upset by this. I really just want my refund. And we used a debit card for monthly payments, so it is difficult to dispute. My dad suggested that I make a claim with the Better Business Bureau. My mom suggested I reach out to others in my situation and make a post on social media go viral. I’m not quite sure what the answer is, but I just know that this is not right.