We are booked on a Mediterranean cruise next May. We did a Viking River cruise in 2017, and as a result of some issues on the cruise, Viking gave each of us a generous future cruise voucher, which we intended to use on our Mediterranean cruise. (The voucher said we had to book the cruise within 12 months, which we did).
Our final payment was originally due last May; our TA got that extended to September 30. When he called Viking to see if we could extend it again, the Viking person he had always dealt with is no longer there. The new person says they will not extend the final payment date, and that if we cancelled now we would lose our future cruise vouchers.
Is this consistent with everyone else's experience, or are we just dealing with the wrong person at Viking? FWIW, our TA is a cruise specialist but doesn't do a lot with Viking--he typically uses other cruise lines for ocean cruises. But we really loved the Viking product and wanted to try a Viking ocean cruise.
Final payment question
in Viking Ocean
Posted
We are booked on a Mediterranean cruise next May. We did a Viking River cruise in 2017, and as a result of some issues on the cruise, Viking gave each of us a generous future cruise voucher, which we intended to use on our Mediterranean cruise. (The voucher said we had to book the cruise within 12 months, which we did).
Our final payment was originally due last May; our TA got that extended to September 30. When he called Viking to see if we could extend it again, the Viking person he had always dealt with is no longer there. The new person says they will not extend the final payment date, and that if we cancelled now we would lose our future cruise vouchers.
Is this consistent with everyone else's experience, or are we just dealing with the wrong person at Viking? FWIW, our TA is a cruise specialist but doesn't do a lot with Viking--he typically uses other cruise lines for ocean cruises. But we really loved the Viking product and wanted to try a Viking ocean cruise.
Thanks!