cruiseforfun9

On 4/7/2023 at 8:08 PM, Tom-n-Cheryl said:

 

Thanks - and perhaps we'll see you onboard!  Are you, by chance, in the YC?

 

Tom

No not YC. This is our first cruise on MSC. We wanted to see if we like the cruiseline first for the basic things that it has before we commiting to YC

On 1/3/2023 at 7:32 AM, Tom-n-Cheryl said:

My first 36+ hours within the MSC ecosystem has been a bit challenging - owing to their glitchy website. I have our first cruise with MSC booked on the Seaside for 4/27/23. As of this morning I can (again) get into my booking online via the account I set up on the MSC website. However, I'm still having some issues.

 

Can someone tell me if the following is normal?

 

> I can see options for adding spa, internet, and shore excursions - but clicking on Beverages or Specialty Restaurants returns no results. I'd like to see about upgrading my Easy Plus beverage pkg as well as see what dining options I might have.

 

> When I go to the (Loyalty) Status Match page, I can fill everything out except my City and State. I can't type into that field, and there's not a pull down feature (which works) for State. I can't proceed without having these required fields filled out. I sent an email to MSC about this - fully explaining my situation as well as providing them with the required documentation and screenshots. They replied within a couple of hours (NICE!), but were of zero help (NOT NICE), it was a simple for letter reply... probably not even reading what I sent to them:

 

Dear   Guest,     

Thank you for contacting MSC Cruises regarding Status Match.

We did not receive a completed application for your status match.
Please note that we only accept requests completed via our website – the form can be found at the  link below.
Please click on the provided link to complete and upload your information.
Please provide a card or online proof showing your full name and loyalty status with the cruise line.

https://www.msccruisesusa.com/manage-booking/msc-voyagers-club status-match

Please remember:
•    To enclose proof of eligibility making certain the attachment meets file type and size;
•    To submit one request per person – each  status match request submission should contain its own email address;
•    To clear your internet browser’s cache.

Sincerely,
MSC Voyagers Club Team

 

 

 

 

Hi Tom.  I'll be cruising on the same ship and date as you.  I had a similar problem to you with the zip code entry on the status match but for me I found a bug in their system. The Get It didn't work when I clicked on it.  I send support a ticket that this was broken and how to repeat the problem. They took that status match page offline for a few days to fix the problem. 

I read somewhere that because our cruise was under 6 days/5 nights we have to purchase the drink packages on the ship.  Well I want to inform you that you can now buy the drink packages on the website and on the app.  They are available to add as are the Speciality dining.  But for the speciality dining, no times are available to book.  So I assume this is the one case where you have to go to the restaurant when you board to book the restaurant you want.  My first thing on the boat is to go book the times I want before I do anything else.

Hope this helps you and see you on the ship.