Having only booked a cruise last week to the Carribean on Freedom of the Seas, we find the following day via an email from The US Centers for Disease Control and Prevention (CDC) that 3 of the 4 places to be visited have the Zika virus.
We were not informed of this information when booking, and were to travel with our daughter in law who is pregnant. We find however that there is no way although we were to travel together that Royal Carribean with neither refund our monies nor exchange the place of travel. We have tried for the last 3 days and they say its only the pregnant guest that can cancel. For that reason we are having to pay for a cruise we cannot take.
Also my husband of 78 only last year recovered from a quadruple heart bypass and would be silly to take to places where he could easily pick up the virus. We should have been informed at the time of booking also.
We have done several Royal Carribean cruises but find this to be totally disgraceful in the circumstances when they wont even transfer us.
Please give me your me your comments or advice please...
We just received this email yesterday and we board on Saturday:
Dear Valued Guest,
We are writing to provide important health information regarding the Zika virus.
Royal Caribbean International is committed to the safety and health of our guests and crew. We have been closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing.
Should you be pregnant and not feel comfortable sailing to countries affected with the Zika virus, we will provide you with alternate itinerary options. This may include providing a future cruise credit valid for two years so that you may re-schedule your voyage for a later date, with no penalty.
In order to reduce the risk of contracting any number of diseases spread by mosquito bite, including Zika virus, we urge guests to take precautions to avoid mosquito bites by remaining in well screened or air conditioned areas when possible, by wearing light-colored clothing that adequately covers the arms and legs, and by applying insect repellant to both skin and clothing.
Should you have any additional questions about the Zika virus, please visit the CDC's website. For travel-related concerns, please visit the following website or contact us or your travel agent:
Zika Virus cancellation...or not!
in Royal Caribbean International
Posted
We just received this email yesterday and we board on Saturday:
Dear Valued Guest,
We are writing to provide important health information regarding the Zika virus.
Royal Caribbean International is committed to the safety and health of our guests and crew. We have been closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing.
Should you be pregnant and not feel comfortable sailing to countries affected with the Zika virus, we will provide you with alternate itinerary options. This may include providing a future cruise credit valid for two years so that you may re-schedule your voyage for a later date, with no penalty.
In order to reduce the risk of contracting any number of diseases spread by mosquito bite, including Zika virus, we urge guests to take precautions to avoid mosquito bites by remaining in well screened or air conditioned areas when possible, by wearing light-colored clothing that adequately covers the arms and legs, and by applying insect repellant to both skin and clothing.
Should you have any additional questions about the Zika virus, please visit the CDC's website. For travel-related concerns, please visit the following website or contact us or your travel agent:
http://www.royalcaribbean.com/contentPage.do?pagename=royal_caribbean_security_guide
We look forward to welcoming you onboard soon.