James Sloan

1 hour ago, Observer said:

 

People who check Cruise Critic regularly often have access to the latest news related to cruising. But occasionally they have access to speculation or rumor passing as fact.  Acting on the latter can be very hazardous and costly.  

 

One would hope and expect that anyone booking hotels or independent tours in India for February would be making highly flexible, fully refundable arrangements given the fluid nature of Covid.  

 

I well understand the desire to have official information as soon as possible; I am also uncertain about the status of my winter cruising in a time of Covid.  But I do understand that canceling or significantly modifying cruises is not a simple matter for the cruise line.  There are lots of moving parts that have to be looked after.  Moreover, the cruise line does not want thousands of people calling at once to make alternative arrangements, etc.  Thus, rolling out the cancellations gradually may be necessary.   

Thanks for the reply. And doubtless you are correct that matters such as cancelling cruises is complex. But I like to think that I am not being unreasonable or overly exigent in voicing an expectation that clients of a cruise line ought to be notified of a cancellation as soon as possible. It is business communications 101, in my humble view. As to your point that it falls to me to make flexible arrangements, fair enough. But forewarned is forearmed.

10 hours ago, RJ2002 said:

Welcome to Cruise Critic!

 

We were booked on the Moon, Singapore to Mumbai, in February 2022. I believe I recall that Silversea was also selling a segment from Phuket to Mumbai.  Not sure if you are referring to the Moon or Muse.  At any rate, we received an email from Silversea about the Moon cancellation last Thursday. I believe our TA was made aware a day or two earlier. 

Dear RJ2002, 

Thanks for the welcome. It seems like a very nice--and very knowledgeable-- group! And, you are right...I said the Muse when I meant the Moon! A good example of the afore-mentioned knowledgeableness!! 

I am new to this forum. But it has proven essential because I had--until just now--thought that I would be travelling from Phuket to Mumbai in February 2022 on the Muse. It may well be that my February 2022 cruise had to be cancelled for COVID reasons, but it sure would be nice if SS had the communications skills to let people like me know. Not just a matter of courtesy but also because those who don't check cruisecritic daily (or near daily) will not have this information. And they may be booking hotels, planning a post-cruise visit to Agra (like my brother and his girlfriend whom I talked into coming with me on this one.). Ms. Muckerman starts her emails with "Dear Esteemed Guest" but I must confess that I am not feeling terribly esteemed.