Stereojeff

I quick search for RCL Shareholder benefits leads one to https://www.rclinvestor.com/contact-us/faqs/shareholder-benefit/. By following the on-line instructions I was able to place my request. Unfortunately, we got the "canned" response below:

Dear Shareholder,

Thank you for contacting our Shareholder Benefit office.  As a valued Shareholder and Guest, you are very important to us.  On behalf of our company, it is our pleasure to respond to your correspondence.

Unfortunately, we were not able to apply the Shareholder Benefit request due to:

We received your Shareholder Benefit request, but it did not include the Reservation ID. Please resubmit your Shareholder Benefit request.

Once again, thank you for contacting us and hope you have an enjoyable cruise.

Regards,

Shareholder Benefit Team
Royal Caribbean International

After much back and forth and yeoman work from our TA, we finally persuaded Silversea that the "Reservation ID" doesn't actually exist. What they need to give one the credit is the "Booking Number."

If you encounter the same issue, the resolutiondesk@silversea.com finally resolved the issue and we got our credit.

It took three attempts.

Jeff

Moecker got back to me. As it turns out, I did receive a small sum back from my credit card that I either missed or occurred after my initial claim. By return email I apologized for  my error and restated my claim with the slightly reduced amount. 

I will report back if and when the situation changes.

Jeff

In our particular case there was no "double dipping". Any funds we may have recovered from a credit card dispute were for different cruises and/or different cruise lines.

I've already told Moecker as much.

Jeff

As received:

Crystal Claims <crystalclaimsobj@moecker-crystal.com>

Thu, Mar 21, 11:04 AM (20 hours ago)

to Crystal, bcc: me

MOTION - Fiftieth Omnibus Objection to Claims - 50.OBJ24.03-02C.pdf

I received an email today "SERVICE OF COURT DOCUMENT-2022-02742-CA-01 - REFERENCE ........" disputing my claim filed with Moecker for funds due from "Old Crystal".

Pursuant to the Claims Procedure Order, if a claimant disputes this Objection to
their claim, then within 21 days of service of this Objection, such claimant must contact the
Assignee via email at crystalclaimsobj@moecker-crystal.com to attempt to resolve the dispute.

Needless to say, I have already responded denying the allegation that I have received compensation for my losses to Old Crystal from a credit card company.

Jeff

N THE CIRCUIT COURT OF THE 11^TH

JUDICIAL CIRCUIT IN AND FOR

MIAMI DADE COUNTY, FLORIDA

Crystal Cruises, LLC                                                  CASE No.:  2022-002742-CA-01

Crystal Holdings U.S., LLC                                       CASE No.:   2022-002757-CA-01

Crystal AirCruises, LLC                                            CASE No.:   2022-002758-CA-01

Assignor,

v.

Mark C. Healy

Assignee.

Document being served:

ASSIGNEE’S FIFTIETH OMNIBUS OBJECTION TO CLAIMS- Reference OBJ23.03-02C

MOTION - Fiftieth Omnibus Objection to Claims - 50.OBJ24.03-02C.pdf

The following was posted on the Crystal Society Family Facebook page

May I ask which company and policy your purchased?

Jeff

Left out?  As in "here's a doggie bag, go off and eat what we give you"?

Not that bad!  But people were told that there were no seats currently in the dining room and they were free to head upstairs to the buffet or to come back in 90 minutes or so for a table in the dining room.

VIking Mississippi

Are there any issues with open seating at Waterside? I ask because we were on another line and "open seating" resulted in a scrum when the doors opened and later arrivals were sometimes left out.

Jeff

We spent 160 days on Serenity 2017 to 2019, we're curious. How does the main dining room work now?

Thanks,

Jeff and Meg

Also got our check today.

Does anyone have an estimate as to when the Federal Maritime Commission might spring into action with checks for we who lost money on "American" Old Crystal Cruises?

Jeff

Serenity docked in Hong Kong:

In 2019 we took a float plane excursion. When the plane buzzed Sydney Harbor, I grabbed this unusual shot of Serenity with the Opera House in the background. I can't recall which other line beat us to the premier docking spot, but there they are in the background.

Regarding James Fox and the Billy Joel Tribute Show, in 2017 we were fortunate to see Mr. Fox and the full show three times on the World Cruise around South America. It was a full show then and Mr. Fox played the same part on Broadway. It should still be a treat.

Reporting back: Earlier I reported that A&K had issued two Exceptional Certificates for a single stateroom booked and lost on Serenity. After appealing to Crystal, they have now agreed and issued a single certificate equal to the sum of the singles.

For anyone who may  need it, the supporting email came from: exceptionalinitiative at crystalcruises dot com

Feeling dissed!

Per my TA, Crystal has me down for two Exceptional certificates. Maybe this should please me, but I didn't book two separate cruises for myself. I booked one cruise for my wife and  me. I think I/we're entitled to a single certificate equal to the sum of the singles.

Any thoughts?

Jeff

I submitted two claims, one for me and one for my wife. So far only one claim, mine, is approved. Will the other show up? Who knows.

Jeff

I see this as incentive to take many short cruises. Goes against my grain. We like long ones.

Jeff

We're booked on both Regent and Silversea as early as this May and the roll-call action there is also nil. Seems their time has come and gone.

Jeff

On June 4 a full credit for our cancelled May 16, 2020 Barcelona to Amsterdam cruise was posted to our credit card.

Yesterday's news:  Carnival Cruise Line tweeted on Monday that it would resume cruising on June 27.  While this may be wishful thinking by CCL, I believe all of their cruise lines including Seabourn will adopt the same date.

Jeff

Official guids should be good as they have to sit a test.

Most work for them selves so cheaper to book direct, we did and he was excellent, so impressed we bookedanother day

Heres his Email

mordi zissman [morzissman@yahoo.com]

Wanted to give a shout-out to Mordi Zissman. We booked him for a two-day tour of Jersualem/Masada/Dead Sea during Crystal Serenity's 2018 stop in Ashdod. I can't imagine a better guide. Mordi is knowledgeable, personable and organized. If you are able to hire him to be your guide I promise you've reached the top-tier.

Jeff