Cruisecorn

Completely different when it’s for weather reasons, not just NCLs bottom line at the expense of their customers.

Unless your itinerary is changed 50%, with dropped ports, then it’s bait and switch.

I call BS on the “environmental concern” it’s all about the $$.

Have cruised NCL many times in the past but this is the first time I’ve been screwed over by them so I feel the need to let others know and make their own choices going forward. Reading the many posts this isn’t a one off but a recent trend.

Yes, and it will only happen to me one. Never NCL again.

That’s a ridiculous statement.

Been sailing for quite a few years and although there have been some port changes this is a new and unethical way to use the contract. If what you say is true they could put you on board and sail in circles back to the same port every day of your cruise. No one has filed suits because this “extreme excess of changes is a new phenomenon taking advantage of the policy in a way that was not intended.

Yes!!!

Yes, ridiculous. Are there thread about the people who researched the ports?

Yes agree 100%

Don’t know, been cruising for years and Never have a had a full 50% of an itinerary change and a port dropped for “environmental and sustainability issues”, so it hasn’t come up. Only had a couple of itinerary changes on sailings either weather or port related, one of which was weather on NCL which is understandable. I don’t think the port change policy was intended to be at the cruise lines whim, but for circumstances beyond their control. Never had a change or problem on Princess, Royal Caribbean, or Celebrity and have cruised all of these. Everyone has a choice, I’m just letting people know my personal experience and dissatisfaction with NCL. Everyone is free to make their own decisions that work for them and voice their opinions.

Yes! Environmental concerns translates to making up or more $$. Total bait and switch because it’s not weather or Port related just $$. I’m done with NCL

Celebrity was better by far

Yes!! Just posted this today on another thread Sorry for the long post but thought I’d give everyone a heads up. Norwegian changed fully half (4 of 8 ports on a 2 week cruise this coming January), changing 3 and dropping one for another sea day. The ports dropped were the main reason I booked this itinerary. The last 5 days of the cruise would have been a bust for us. They offered $50 per person onboard credit for the “inconvenience”. I asked to switch to another sail date on that ship or another NCL ship that had an acceptable itinerary but was refused without a 25% cancellation fee. I ran it all the way up the resolutions desk pole. Insurance won’t cover because of “just a change in itinerary”. I ended up cancelling and taking the 25% hit and changed to another cruise line. NCL has lost a frequent cruiser for life. Don’t think they care that the $1250 cost them mine and anyone traveling with me in the futures business. NCL, totally dissatisfied and disappointed in your company. The following is my last communication to them. Their return email was again quoting they have the “right to change itinerary” and they wouldn’t budge on waiving or refunding penalty to change dates or ship. I’m DONE with NCL. I contacted your resolutions desk for the 3rd time today regarding this matter and asked to be allowed to change sail dates to get an itinerary we could be satisfied with but was told we would still be charged a 25% cancellation fee. We could have changed to the next Galveston sailing on the 31st because the itinerary change there was acceptable to us or flown to Florida to sail on another Norwegian ship. Because the cancellation fees would not be waived to pick another sailing I have cancelled this cruise. I have given up hard earned money and will rebook with another company because NCL would not bend or compromise to allow us to enjoy our 49th Anniversary on the cruise we booked. Literally the last 5 days of this cruise would have been a washout for us not to mention the ports that were changed besides Jamaica ( we wouldn’t even have gotten off the ship there) were not ports we wanted to visit. I am so disappointed and disgusted with NCL that I intend to spread the word to all I know and as far as I can on cruise boards and social media to let others know your business practices. Although I can’t fully know all the reasons for such an extreme itinerary change it felt very much like it was all money/profit driven. This whole thing with that many port changes is unprecedented and felt very much like bait and switch. I very much drive the trips that the group of couples we travel with choose, we sailed NCL last Oct., England, Ireland, Scotland, Brussels and France) and will steer our group away from NCL on any future cruises. My cancellation fee was $1249.00 and I feel that if NCL cared to keep a customer and protect their reputation the cancellation fee will be refunded to us.

Thank you, I took the hit on cancellation and book with Princess. I have sailed them before, (not as many times as NCL) and was satisfied. Just so disappointed in NCL’s bait and switch tactics and unbending attitude on a situation they caused. Never NCL again.

One missed is quite different the 4, half the itinerary.

No I totally agree that the “explanation” was word salad for we need to cut expenses on this cruise so to hell with the NCL customers it effected. Totally taking advantage of the port change clause. Less expense to them, plus more money spent on board with another day at sea. Totally unacceptable, and the only way to let them know is to not book in the future and spread the word on their tactics. If the port changes hadn’t mattered to me I wouldn't have taken the hit dollar wise to cancel , just wouldn’t have booked NCL in the future but we cruise AS MUCH OR MORE for where we are going as we do for the ship and it’s amenities.

I can see a reasonable port change or cancellation for safety (and had it happen in the past) but this was so extreme in my opinion that asking to switch sailing dates or ships wasn’t an unreasonable request unless they were worried a lot of disgruntled passengers would want to switch.

Sorry for the long post but thought I’d give everyone a heads up. Norwegian changed fully half (4 of 8 ports on a 2 week cruise this coming January), changing 3 and dropping one for another sea day. The ports that they dropped were the main reason I booked this itinerary. The last 5 days of the cruise would have been a bust for us. They offered $50 per person onboard credit for the “inconvenience”. I asked to switch to another sail date on that ship or another NCL ship that had an acceptable itinerary but was refused without a 25% cancellation fee. I ran it all the way up the resolutions desk pole. Insurance won’t cover because of “just a change in itinerary”. I ended up cancelling and taking the 25% hit and changed to another cruise line. NCL has lost a frequent cruiser for life. Don’t think they care that the $1250 cost them mine and anyone traveling with me in the futures business. NCL, totally dissatisfied and disappointed in your company. The following is my last communication to them. Their return email was again quoting they have the “right to change itinerary” and they wouldn’t budge on waiving or refunding penalty to change dates or ship. I’m DONE with NCL. I contacted your resolutions desk for the 3rd time today regarding this matter and asked to be allowed to change sail dates to get an itinerary we could be satisfied with but was told we would still be charged a 25% cancellation fee. We could have changed to the next Galveston sailing on the 31st because the itinerary change there was acceptable to us or flown to Florida to sail on another Norwegian ship. Because the cancellation fees would not be waived to pick another sailing I have cancelled this cruise. I have given up hard earned money and will rebook with another company because NCL would not bend or compromise to allow us to enjoy our 49th Anniversary on the cruise we booked. Literally the last 5 days of this cruise would have been a washout for us not to mention the ports that were changed besides Jamaica ( we wouldn’t even have gotten off the ship there) were not ports we wanted to visit. I am so disappointed and disgusted with NCL that I intend to spread the word to all I know and as far as I can on cruise boards and social media to let others know your business practices. Although I can’t fully know all the reasons for such an extreme itinerary change it felt very much like it was all money/profit driven. This whole thing with that many port changes is unprecedented and felt very much like bait and switch. I very much drive the trips that the group of couples we travel with choose, we sailed NCL last Oct., England, Ireland, Scotland, Brussels and France) and will steer our group away from NCL on any future cruises. My cancellation fee was $1249.00 and I feel that if NCL cared to keep a customer and protect their reputation the cancellation fee will be refunded to us.