Mkarpi

Just got off the phone with Viking (totally not helpful). Spoke to the agent, her lead agent and then a supervisor. Since we are on the same cruise from Sydney to Auckland starting 2/21, wanted to know why the current trip that left Sydney on 1/24 was not stopping in Dunedin or Wellington and if that would impact the 2/21 itinerary? They sounded like politicians... never answering my questions or concerns directly, only saying that our itinerary had no changes at this time. When I pressed them on why the current voyage was not stopping while other cruise lines were stopping in these ports, never got a direct answer, only that those changes did not affect our itinerary. I left it that if we were not advised of changes before boarding only to find the same ports were being excluded, we would be expecting full compensation. They know what's going on but are unwilling to inform passengers until the last minute, so they don't get cancellations. Very unprofessional. The problem is definitely with Viking Mars as Cruise Mapper and Marine Traffic.com definitely show all other cruise lines are docking in Dunedin and Wellington on the same days Viking is supposed to be there. Viking needs to come clean with their future passengers.

Why did the ship not stop at Dunedin? Why was Wellington canceled? What is the cruise director telling the passengers? We have the same itinerary February 21.