Ghicksjr

8 minutes ago, Bellaggio Cruisers said:

I use a TA all the time. 
I initially book my cruise directly with Regent. 
Then I call my agent to pick up the cruise. 
I now pay all balances through my agent.
Make all changes through them. Except those I can make through Regent website, including all my shore excursions etc.

I receive a rebate from them. 
I have an excellent relationship with them.
They are very responsive to my requests and needs. 
sheila

Thank you for the reply. Makes me feel some better. I was shocked when I lost all real time data to my balances and lost the ability to pay online. 

I recently booked 2 cruises on Regent Seven Seas. I joined a FB group about Regent and got an email from a TA wanting to offer me incentives to transfer my 2 new booking for extra onboard credit. I spoke with Regent and they said this happens regularly and was no problem. I specifically asked if any changes would occur to my online account with Regent and was told no. I agreed and transferred my bookings. I immediately lost access to my account balances and my ability to pay through the Regent website. This is very concerning to me. I have not heard back from an email I sent to my Regent advisor. Any advice is appreciated. I do not like losing access to my account balance and ability to pay online.