jeremiahclinkerbuilt

Yes, all well, thanks. Our cabin was on deck 10. There was a moment as I was running from the cabin carrying the glowing battery when I was faced with the lifts, and thought "I can't go in the lift...I'm going to have to run three flight of stairs to get to deck 7!"

Thanks. Yes, although under warranty we've rather lost our faith in this product. But the company are being really helpful, really understanding and are giving us a full refund.

Not bad, the crew were great. We were a bit embarrassed. We didn't want to cause any inconvenience to everyone else. The cabin smelt for a few days but dissipated soon enough. Luckily our luggage wasn't in the cabin and so it didn't get affected. We were leant a wheelchair from the ship (care of Mobility at Sea) but it was a bit broken and meant that I had to push it everywhere. Last time I had to do this I did my knee in, which is why we bought an electric wheelchair! But this time, my knee stood up to the strain.

The wheelchair was less than 6 months old! Had no damage, that I'm aware of, to either battery.

This was our wheelchair! What was really odd is that it was NOT on charge. We had merely arrived at our cabin, folded it up, placed it in the corner of the cabin and less than 10 minutes later there was smoke coming out of the battery. It has 2 batteries, only one of the them was connected to the wheelchair power but BOTH went at roughly the same time. First smoke poured out, then, in one of them, I could see through a hole on the side and it was glowing! So I took it out of the wheelchair and wanted to get it outside but we'd only been onboard for 10 minutes and so I didn't know where to go. I dropped it there because it went "crack" while I was carrying it. Then I had to run back to the other battery in case my wife was in danger of the other one catching fire, but members of the crew were already there and had seen to it.