Botany Sun Downers

Thankyou cr8tvu, clearly we can sea you are a cruiser with Princess. to date we have spent 3-1/2 hrs on the phone, app, and web site trying to sort our list of deleted dinner reservations , without success. Now our travel agent is escalating it to regional office. from the CC response it does not like good and atypical of a disjointed customer service without a backup system in 2024!

Before we sail, We reserved a week of dinner times via the Princess Medallion app some weeks ago, some with the assistance of the Customer Services. this week we had an odd email advising the order for medallion had been cancelled. we reviewed our app to find most of our details had been wiped along with all of our dining reservations! we are having long discussions 1-2hrs with CS trying to reinstate, but without success. They do not appear to have had any back to their files. Had anyone else had like issues?