BlueKernal

Chairgate !!!!!!

The executives at Celebrity have decided to remove the loungers from the suites and Sunset Veranda’s. To Celebrity’s credit they did return a message to my email within 24 hours and contacted me by phone within two business days. The explanation is for security reasons, and they would not provide any information for their internal decision. I inquired about the inconsistencies that appear on social media that document some have the loungers and others do not on current and recent sailings to no response. I was told that new furniture would be placed on balconies soon. I did not get a response after inquiring specifically for details or a description of the furniture. The request for monetary or OBC for my upcoming cruise for not providing the amenities that has been present on other sailings with SV’s and Suites having loungers received a response that there is nothing they can do.

As a long time, voyager with Celebrity. I’m asking should I just “sit down and take it from Celebrity” or is this an issue that others have that might be worthy of continued efforts for change like “CookieGate”

thank you for sharing your experience. We will be in a Sunset Veranda on Beyond in a couple of months and have a couple of questions based on your experience. Did the balcony have two lounge chairs available? In addition, what did you enjoy and dislike regarding the Sunset Veranda's. 

I’m very intrigued that you have not encountered any staff/service issues, difficulty in getting a drink or any food that did not taste good on your 7 cruises. My response to your 4 choices that cause bad reviews would be Number 4 Something else. I have been on two sailings from Port Canaveral in the last year and they have shaped and confirmed my opinion of MSC. It is a value cruise line that will provide a fair return in a cruise experience for the equivalent cost of the cruise. It is not extraordinary or tremendous but an acceptable cruise experience when compared to other cruises that I have had a chance to sail. It starts with shoreside customer service. It can be challenging and, on most occasions, totally frustrating. Embarkation can be cumbersome as compared to other cruise lines digital embarkation efforts. Muster drill is a mass chaos and archaic process that is inferior to other updated processes and could easily be improved. The crowds at the buffet scurrying all over the place for mediocre food is quite the experience. The MDR is acceptable with pleasant service and the entrees that are never outstanding.  The bar service is the worst on any cruise line that I have encountered. They consistently have underperformed regarding the time to order a drink, have a drink served, correct order and quality of drinks.

As others have mentioned, a cruise is what a passenger makes of it. We did our due diligence and researched MSC for our first sailing and found the negative comments to be accurate. Sailing last month, we knew what we would encounter and maneuvered through the circumstance and found ways to enjoy our sailing. MSC is a convenient and affordable cruise for the cost. However, the bad reviews are manifested by their performance and the product they deliver. As with other cruise lines there are several areas that MSC can improve and in my view the complaints are legit. These complaints have been numerous for years and MSC management does not make any adjustments. The MSC cruise business model is the underlying cause for bad reviews.  

suggestions on which bar to visit to avoid a lengthy wait on the MSC Seashore? Are you able to get drinks in a timely manner in the MDR?