Chrisqi

My travel companion and I both got sick with the flu on our cruise. We had onboard medical expenses of $350 and $411 between us. We filed a claim with 7 Corners. The claims submission process is not easy. They ask for things like credit card statement showing you paid for cruise. Then we waited 6 weeks, and heard nothing. I called and they said they needed proof we paid for the medical services (we had already provided the detailed medical bill and they did not specify wanting proof of payment of the medical charges at the onset). Obviously any company that deals with cruises as 7 Corners does, knows that no cruise line is going to let a passenger off the ship without paying their entire bill (for booze, t-shirts, medical services, etc). After many hoops, we got a final stateroom bill from Princess cruises and submitted it to 7C. But I believe the stall tactic and the ridiculous "proof of payment" was merely an effort to not pay a legitimate claim. The bean counters at 7C know that the more hoops they make people jump through, the fewer claims they have to pay. 7 Corners is not an honest company when it comes to paying claims and their responsiveness (or lack thereof) in customer service is pathetic. You can't just send them an email from the website, you have to upload documents and then wait for a reply (which they don't reply to).