Alikat33

Because the TA said she was given the wrong info by a SS rep and would be filing a complaint, and the Silversea guy told me verbally he got a commission.

When I called the contact at Silversea, to transfer my booking to my travel agent, he asked if they’d wait a week so he could get his ‘cut’.

Upon further discussion with my travel agent, is there any chance Silversea has their own travel agent department, and ‘sabotage’ the regular travel agents since a commission is up for grabs? Might not be the right word.

New Cruiser here, (other than one river cruise) and had a local travel agent look into higher level rooms on a 2025 Silversea Silver Moon AK cruise. She said the higher level rooms were sold out. Thinking this was odd, we called Silversea directly and were able to book the rooms we wanted for the dates we wanted!! Her reason was because the agent she spoke with was 'not the most enthusiastic'. She seemed to be pushing a sailing on Regent instead. What could be the reason behind this fiasco, other than a mistake on Silversea's part when the travel agent spoke with them? I have used this particular travel agent before, with no complaints.