Am I alone in booking this 3 week cruise. Having been on previous Cunard cruises I assumed, erroneously as it happens, that there would be coaches laid on from Southampton back to London. We are flying from London to Barcelona on the 30th September. I have written to Cunard and my agent (who has received the same responses as myself) on numerous occasions and Cunard have replied several times to the effect that I should use the coach company that they use. However, and I stress this, the coach company will only return passengers back to London if they have used their service to get to Southampton. Not sure how we can achieve this as we are embarking at Barcelona. It seems to me that Cunard are more than happy to take my booking and my money but do not wish to be involved in ensuring that their customers are satisfied with their service. Yes I can get a taxi or an uber or a National Bus or a train. However, I am nearly 81 and my husband is nearly 80. There is no way we can transport two cases and 2 carry on hand luggage cases by ourselves. Cunard have made no provision for the return journey Southampton to London and to not seem to care. Yet, that is their published itinerary!!! Every email has told me to use their coach company despite my telling them that this cannot happen. A different representative replies to me every time. I also wrote to Paul Ludlow at Carnival on 7 June and feel, unfairly perhaps, that I will not see any reaction from his office, although I hope that I'm wrong. I am a Cunard platinum member and to date have always felt that they were a great cruise line for me. Not so sure now. If any other passengers are having the identical experience for this particular cruise I would be glad to hear.
Am I alone in booking this 3 week cruise. Having been on previous Cunard cruises I assumed, erroneously as it happens, that there would be coaches laid on from Southampton back to London. We are flying from London to Barcelona on the 30th September. I have written to Cunard and my agent (who has received the same responses as myself) on numerous occasions and Cunard have replied several times to the effect that I should use the coach company that they use. However, and I stress this, the coach company will only return passengers back to London if they have used their service to get to Southampton. Not sure how we can achieve this as we are embarking at Barcelona. It seems to me that Cunard are more than happy to take my booking and my money but do not wish to be involved in ensuring that their customers are satisfied with their service. Yes I can get a taxi or an uber or a National Bus or a train. However, I am nearly 81 and my husband is nearly 80. There is no way we can transport two cases and 2 carry on hand luggage cases by ourselves. Cunard have made no provision for the return journey Southampton to London and to not seem to care. Yet, that is their published itinerary!!! Every email has told me to use their coach company despite my telling them that this cannot happen. A different representative replies to me every time. I also wrote to Paul Ludlow at Carnival on 7 June and feel, unfairly perhaps, that I will not see any reaction from his office, although I hope that I'm wrong. I am a Cunard platinum member and to date have always felt that they were a great cruise line for me. Not so sure now. If any other passengers are having the identical experience for this particular cruise I would be glad to hear.